Experienced Associate – Organizational Change Management

Jobtailor; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

PwC in Bengaluru is seeking a Change Management professional to drive client transformation initiatives through strategic planning, stakeholder engagement, and tailored communication and training programs.

The role emphasizes designing change impact assessments, journey maps, and KPI frameworks, with strong storytelling and collaboration across teams to ensure successful adoption.

Qualifications

• At least a Bachelor's degree required.
• Master's Degree in HR Management, Organizational Behavior, Sociology, or Psychology is preferred.
• Minimum 2 years of experience in change management or related field.
• Proficiency in English (oral and written) is required.
• Certifications in Organizational Change Management (e.g., Prosci) or Instructional Design add value.
• MBA is preferred.
• GenAI tools for productivity are a plus.
• Ability to address client needs and support engagement managers.
• Storytelling and communication across audiences.
• Strategic and creative problem solving essential.
• Ability to collaborate in teams and independently.
• Knowledge of change management frameworks.
• Ability to design comprehensive stakeholder communication plans.

Responsibilities

• Develop and implement change management strategies supporting client transformation initiatives.
• Conduct change impact and readiness assessments to inform engagement plans.
• Design and execute communication strategies for stakeholder engagement.
• Create personas and journey maps to tailor change management approaches.
• Identify barriers to change and formulate mitigation strategies.
• Establish KPIs to evaluate change initiatives.
• Design comprehensive training plans using instructional design techniques.
• Collaborate with stakeholders to foster commitment and understanding of change processes.
• Use business process analysis and organizational design to optimize client structures.
• Support engagement managers by addressing client needs.
• Leverage GenAI tools to enhance productivity and problem-solving.
• Stay informed on organizational change management trends.
• Contribute to proposal development with innovative approaches and methodologies.
• Build internal relationships and enhance personal brand within PwC.

Skills

Change Management

Stakeholder Engagement

Communication Strategy

Persona & Journey Mapping

GenAI Tools

KPI Design

Training Design

Storytelling

Strategic Problem-Solving

Team Collaboration

Education

Bachelor's degree

Master's Degree in HR/OB/Management

MBA preferred

Organizational Change Management Certification

Prosci Certification

Instructional Design Certification

Tools

GenAI Tools

Instructional Design Tools

Job description

• Develop and implement change management strategies supporting client transformation initiatives


• Conduct change impact and readiness assessments to inform engagement plans


• Design and execute communication strategies for stakeholder engagement


• Create personas and journey maps to tailor change management approaches


• Identify barriers to change and formulate mitigation strategies


• Establish key performance indicators to evaluate change initiatives


• Design comprehensive training plans using instructional design techniques


• Collaborate with stakeholders to foster commitment and understanding of change management processes


• Use business process analysis and organizational design to optimize client structures


• Support engagement managers by identifying and addressing client needs


• Leverage GenAI tools to enhance productivity and problem-solving


• Stay informed on organizational change management trends


• Contribute to proposal development with innovative approaches and methodologies


• Build internal relationships and enhance personal brand within PwC

Requirements

• At least a Bachelor's degree


• Master's Degree in Human Resources Management, Organizational Behavior Studies, Organizational Management, Sociology, or Psychology


• At least 2 years of experience


• Oral and written proficiency in English required


• Certifications in Organizational Change Management, such as Prosci, or certifications in Instructional Design or Learning Solutions are a plus


• Master's Degree in Business Administration preferred


• Proficiency in leveraging GenAI tools for productivity


• Ability to address client needs and support engagement managers


• Storytelling and communication across various audiences


• Strategic and creative problem-solving


• Ability to collaborate effectively in team environments and independently


• Knowledge of change management frameworks


• Ability to design comprehensive communication plans for stakeholder engagement

Core Competencies

Demonstrates expertise in change management strategies, including conducting assessments, designing communication plans, and creating training programs. Proficient in leveraging GenAI tools and applying change management frameworks to optimize client engagement and transformation initiatives.

Highest-signal resume keywords

• Change Management Strategies


• GenAI Tools Proficiency


• Stakeholder Engagement


• Organizational Change Management Frameworks


• Instructional Design Techniques

ATS Optimization Keywords

Hard Skills

• Change Impact Assessments


• Communication Strategy Design


• Training Plan Development


• Business Process Analysis


• Organizational Design

Soft Skills

• Storytelling


• Strategic Problem-Solving


• Collaboration


• Client Needs Assessment

Certifications & Qualifications

• Organizational Change Management Certification


• Prosci Certification


• Instructional Design Certification

Industry Keywords

• Change Management Frameworks


• Client Transformation Initiatives


• Key Performance Indicators


• Journey Mapping


• Engagement Plans