Experienced AR Caller – International Voice Process (Medical Billing)

Atean Healthcare Solutions; Chennai District; On-site; INR 320,000 - 520,000; Full time

Job summary

Atean Healthcare Solutions in Chennai, India, is seeking AR Callers for US medical billing processes. Freshers may apply; experience preferred in AR calling and RCM, with night shifts for US time zones.

Role focuses on claim follow-up, denial management, EOB/ERA interpretation, and accurate data entry in billing systems while ensuring HIPAA compliance and high-quality customer service.

Qualifications

• Experience as an AR Caller in the US Medical Billing industry.
• Good understanding of the Revenue Cycle Management (RCM) process.
• Experience handling commercial and government payers.
• Strong knowledge of claim follow-up, denial management, appeals, and posting.
• Excellent verbal communication and active listening skills.
• Ability to interpret EOBs and ERA.
• Proficiency in using medical billing software and MS Office.
• Strong analytical, problem-solving, and time management skills.
• Ability to work independently in a fast-paced, target-driven environment.
• Willingness to work in US night shifts.
• Knowledge of HIPAA compliance and US healthcare processes.

Responsibilities

• Make outbound calls to US insurance companies to follow up on outstanding claims.
• Analyze unpaid, denied, or partially paid claims and decide next steps.
• Verify claim status, payment details, and denial requirements with representatives.
• Document all outcomes in the billing system with accuracy.
• Work on denied and aging claims to maximize collections.
• Initiate reprocessing, corrections, and appeals when needed.
• Ensure timely follow-up per payer turnaround times.
• Meet daily productivity, quality, and collection targets.
• Maintain HIPAA compliance and client confidentiality.
• Coordinate with Charge Entry, Payment Posting, and Coding teams.
• Stay updated with payer policies and regulations.
• Identify recurring denial trends and report for improvements.
• Maintain professional communication with insurers and clients.
• Achieve individual and team KPIs including call quality and time metrics.

Skills

AR Caller experience

RCM process knowledge

Denial management

EOB/ERA interpretation

HIPAA knowledge

US healthcare processes

Verbal communication

MS Office proficiency

Billing software proficiency

Independent, target-driven work

Education

Graduate in any discipline

Tools

MS Office applications

Medical billing software

Job description

Atean Healthcare Solutions is a cost-effective organization specializing in Medical Coding and Medical Billing services for healthcare providers. The company focuses on delivering accurate, compliant, and timely billing solutions that help clients improve revenue cycle performance and reduce administrative burden. By combining domain expertise with efficient processes, Atean Healthcare Solutions supports healthcare organizations in managing claims and reimbursements more effectively. The team operates in a structured, process-driven environment that values quality, reliability, and customer satisfaction. This setting offers professionals an opportunity to build a stable career in the healthcare revenue cycle management industry.

Preferrence ONLY CHENNAI LOCATION

Experience: AR Calling experience

Freshers also can apply

Department: Revenue Cycle Management (RCM) / Medical Billing

Shift: Night Shift (US Process)

Roles and Responsibilities:

• Make outbound calls to insurance companies in the US to follow up on outstanding medical claims.Analyze unpaid, denied, or partially paid claims and determine the appropriate next steps for resolution.
• Verify claim status, payment details, denial reasons, and appeal requirements with insurance representatives.
• Document all call outcomes, claim updates, and follow-up actions accurately in the billing system.
• Work on denied, rejected, and aging claims to maximize collections and reduce outstanding Accounts Receivable (AR).
• Initiate claim reprocessing, corrections, reconsiderations, and appeals as required.
• Ensure timely follow-up on pending claims based on payer-specific turnaround times.
• Meet daily productivity, quality, and collection targets set by the organization.
• Maintain compliance with HIPAA regulations and client confidentiality requirements.
• Coordinate with internal teams such as Charge Entry, Payment Posting, and Coding to resolve claim-related issues.
• Stay updated with payer policies, billing guidelines, and industry regulations.
• Identify recurring denial trends and report them to the Team Lead for process improvement.
• Maintain professional communication with insurance representatives while ensuring high-quality customer service.
• Achieve individual and team KPIs, including call quality, collections, and turnaround time.

Skills And Qualification:

• Experience as an AR Caller in the US Medical Billing industry.
• Good understanding of the Revenue Cycle Management (RCM) process.
• Experience in handling commercial and government insurance payers.
• Strong knowledge of claim follow-up, denial management, appeals, and payment posting concepts.
• Excellent verbal communication and active listening skills.
• Ability to interpret Explanation of Benefits (EOBs) and Electronic Remittance Advice (ERA).
• Proficiency in using medical billing software and MS Office applications.
• Strong analytical, problem-solving, and time management skills.
• Ability to work independently in a fast-paced, target-driven environment.
• Willingness to work in US night shifts.
• Preferred QualificationsGraduate in any discipline.
• Experience with multiple specialties and practice management software is an added advantage.
• Knowledge of HIPAA compliance and US healthcare insurance processes