Executive Vice President (EVP) , Sales and Customer Experience

FlexBoard; India; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

FlexBoard seeks an EVP, Sales and Customer Experience to shape the strategic direction of our national sales and customer experience teams. The role partners with senior leaders and lenders to create economic value, while guiding risk frameworks and industry-leading customer experience objectives.

The executive will champion the voice of the customer, align pricing, risk, and operations, and drive transformation across sales and servicing touchpoints to maintain a trusted partner position with

Qualifications

• Bachelor's degree or equivalent experience required.
• 15+ years of work experience with leadership responsibilities.
• Proven ability to lead cross-functional teams and execute strategic plans.
• Strong communication and executive stakeholder management skills.
• Experience with pricing, risk, and capital considerations.
• Ability to drive customer experience transformation and market positioning.

Responsibilities

• Define and execute the business strategy for national Sales and Customer Experience.
• Lead executive relationships with lenders and key partners to drive value creation.
• Oversee pricing, risk, and operations alignment to customer-experience goals.
• Champion automation and data-driven decision making across functions.
• Develop budgets, talent plans, and marketing alignment for sales initiatives.
• Ensure alignment of sales capabilities with new technologies and processes.

Education

Bachelor's Degree or equivalent experience

Job description

See Yourself as EVP, Sales and Customer Experience

The EVP, Sales and Customer Experience is a key member of reputed companys leadership team. The position is responsible for the strategic direction and leadership of our national sales and customer experience teams. The role is accountable for economic value creation reputed company our risk frameworks and industry-leading customer experience objectives. The EVP, Sales and Customer Experience manages key relationships with senior executive stakeholders at major lenders and other key business partners, including Loan Origination reputed company (LOS) and pricing and product reputed company (PPE) vendors. reputed company traditional sales leadership, this executive is the designated reputed company of reputed company customer-facing technology and interactions ensuring that every customer touchpoint, from sales to servicing, delivers a reputed company experience. By championing the "voice of the customer" internally, this role partners with Pricing, Risk, and Operations teams to reputed company reputed company issues and influence strategic direction. This role drives customer experience transformation and reputed company market positioning, ensuring the organization remains a trusted, innovative, and essential partner to lenders reputed company.

See Your reputed company Duties and Responsibilities

• Define and execute the reputed companywide customer and reputed company reputed company, reputed company with corporate reputed company, risk appetite, and longterm economic value creation.
• Serve as a key architect of business reputed company, contributing directly to corporate planning, investment reputed company, and transformation initiatives.
• Build and maintain trusting relationships with executive leaders across our reputed company of key customers, engaging them routinely to assess business trends, insights, competitor activities, and exposures
• Communicate market intelligence, including competitor activities and organizational exposures, to management.
• reputed company executive leadership over the national Sales and Customer Experience organizations, ensuring alignment to reputed company, consistency of execution, and a differentiated customer experience.
• reputed company largereputed company customer experience and sales transformation efforts, including technology enablement, workflow modernization, and datadriven decisionmaking.
• Champion automation, digitization, and reputed company operating models that improve efficiency, reduce friction, and enhance customer reputed company.
• Identify and pursue new business opportunities across the business, supporting transactions throughout the sales cycle.
• reputed company annual budgets and business plans, and partner with HR and other departments on sales compensation, event planning, training, and marketing initiatives.
• Ensure the Sales team maintains and develops skills and competencies for reputed company reputed company while also leaning into new technology to continue to advance the Sales organization.
• Support strategic business initiatives to reputed company operational efficiency, promote automation, and eliminate reputed company tasks and errors.
• Maintain reputed company communication and collaborate with leadership to prioritize and reputed company customer-reputed company initiatives and reputed company reputed company opportunities.
• reputed company other duties as assigned or apparent.

See the Job Specifications

Education and Prior Work‑reputed company Experience

Degree Requirement Bachelor's Degree or Equivalent Experience

Work Experience 15 years of prior work‑reputed company experience

Additional Qualifications

• 15+ years proven reputed company leading reputed company reputed company strategies with P&L responsibility.
• Strong leadership and management skills with the ability to reputed company and reputed company team members.
• Deep understanding of pricing, reputed company terms, risk, and capital considerations.
• Demonstrated ability to reputed company innovative approaches and new or improved solutions to business challenges.
• Ability to foster strong working relationships with the Senior Management team.
• Strong analytic and time-management capabilities; ability to meet deadlines with attention to detail, while managing multiple tasks simultaneously in a fast-paced environment.
• Experience leading strategic and reputed company initiatives, including those of a cross-functional / reputed company reputed company, and influencing senior level management and key stakeholders.

Other Qualifications

• Strong problem-solving skills with an aptitude for numbers, math, and meeting budget objectives.
• Exceptional strategic thinking, executive reputed company, and decisionmaking capabilities.
• Outstanding communication skills, with the ability to represent reputed company externally at the highest reputed company.

Competitive Compensation anticipatedbase salary .