Executive - People & Culture Operations (GSS)

Morningstar; Mumbai City; Hybrid; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Global exposure

Learning and development support

Competitive compensation

Job summary

Morningstar is seeking an experienced HR professional based in Navi Mumbai (Vashi) to specialize in HR Operations, HR Systems, and Shared Services. The role emphasizes managing HR data via Workday, handling employee queries through ServiceNow, and delivering data-driven insights with advanced Excel reporting.

The candidate will drive process improvements, governance, and cross-functional collaboration across HR teams, Legal, Compliance, and Finance, with a focus on scalability and data integrity.

Qualifications

• 1-3 years of experience in HR Operations or Shared Services.
• Familiarity with AI-powered tools to streamline HR processes.
• Proficiency with Workday transactions (hire-to-retire, data management, requisitions).
• Experience with ServiceNow or similar case management systems for HR requests.
• Ability to identify opportunities for process improvement through automation and AI.
• Strong Excel skills (VLOOKUP, Pivot Tables, Data Validation, Macros preferred).
• Bachelor’s or master’s degree in HR, Business Administration, or related field.
• Excellent communication skills for interacting with global stakeholders.
• Analytical and problem-solving mindset for HR process improvements.
• Ability to maintain discretion and confidentiality with sensitive HR data.
• Tech-savvy with MS Office applications (Excel, Outlook, Teams, PowerPoint, Zoom).

Responsibilities

• HR Operations & Employee Support: handle employee queries and process Workday transactions (requisitions, hiring, transfers, terminations).
• Maintain data accuracy and governance through audits.
• Process Improvement & Case Management: use ServiceNow to track and resolve HR queries; implement automation.
• Provide cross-functional support to HR Business Partners and related teams.
• Data & Reporting: create HR reports using Excel; generate monthly/quarterly dashboards.
• Collaborate with Legal, Compliance, and Finance for data requests.
• HR Service Delivery & Project Support: centralize and standardize HR processes; support transitions.

Skills

Workday transactions

ServiceNow

Excel

Data reporting

Analytical thinking

Communication

Confidentiality

MS Office

Education

Bachelor’s or Master’s degree in HR/Business

Tools

Workday

ServiceNow

MS Excel

Job description

**Please note - This is an FTC opportunity.

The Team:**
The People & Culture team (hereby called P&C) supports the development and growth of talent by effectively implementing HR strategies in India, enhancing organizational effectiveness. The Global HR Shared Services (GSS) team, part of the People & Culture Operations domain, provides centralized HR operations support across global offices.

The Role:

We are looking for an experienced HR professional who possesses strong expertise in HR Operations, HR Systems, and Shared Services. The ideal candidate should have hands-on experience with Workday transactions, ServiceNow case management, and advanced Excel skills, making them adept at managing HR data, reporting, and process enhancements. This role is based in Navi Mumbai (Vashi) and reports to the Manager, Global HR Shared Services.

What We Need From You:

• 1-3 years of relevant experience in HR Operations, Shared Services, or Client/Customer Service roles.
• Familiarity with AI-powered tools and technologies to enhance productivity, streamline HR processes, and support data-driven decision-making.
• Proficiency in Workday transactions (hire-to-retire processes, employee data management, job requisitions, and workforce updates).
• Experience with ServiceNow or similar case management systems for handling employee queries and HR requests.

Demonstrated ability to identify opportunities for process improvement through automation and AI, contributing to efficiency, accuracy, and an enhanced employee experience.

• Strong Excel skills (basic & advanced formulas, VLOOKUP, Pivot Tables, Data Validation, Macros preferred) for HR reporting and data analysis.
• Bachelor’s or master’s degree in HR, Business Administration, or a related field.
• Excellent communication skills to interact with diverse global stakeholders.
• Analytical and problem-solving mindset to identify and improve HR processes.
• Ability to maintain high discretion and confidentiality when handling sensitive employee data.
• Tech-savvy with experience using MS Office applications (Excel, Outlook, Teams, PowerPoint, Zoom).

What You Will Do:

• HR Operations & Employee Support
  • Manage and resolve employee queries related to policies and HR processes.
  • Process HR transactions in Workday (job requisitions, hiring, transfers, terminations, organizational changes, and data updates).
  • Maintain data accuracy and compliance through quality audits and governance.
• Process Improvement & Case Management
  • Utilize ServiceNow to track and resolve employee queries efficiently.
  • Identify and implement process automation and operational efficiencies.
  • Provide cross-functional support to HR Business Partners, Talent Management, and Total Rewards teams.
• Data & Reporting
  • Create and manage HR reports using Excel (Pivot Tables, VLOOKUP, Advanced Formulas).
  • Generate monthly and quarterly dashboards for internal teams and leadership.
  • Collaborate with Legal, Compliance, and Finance teams for data-related requests.
• HR Service Delivery & Project Support
  • Contribute to centralizing and standardizing HR processes for better efficiency.
  • Support process transitions and ensure scalability of HR operations.

How You Will Benefit:

• Career Growth & Learning: Opportunity to work with a global HR team and learn from experienced professionals.
• Competitive Pay & Benefits: Rewards, recognition programs, and learning support.
• Skill Enhancement: Hands-on experience with Workday, ServiceNow, and advanced Excel reporting.
• Global Exposure : Collaborate with teams across multiple regions and gain international HR experience.

Morningstar is an equal opportunity employer committed to fostering an inclusive and innovative work culture.

Morningstar’s hybrid work environment gives you the opportunity to collaborate in-person each week as we’ve found that we’re at our best when we’re purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.