Executive - People & Culture Operations (GSS)

Morningstar Credit Ratings, LLC; Mumbai; Hybrid; INR 450,000 - 650,000; Full time

Benefits offered by this job

Career growth

Hybrid work

Global exposure

Job summary

Morningstar India Private Ltd. seeks an experienced HR professional in Navi Mumbai to lead HR Operations and Shared Services. You will handle Workday transactions, employee data management, and cross-functional support, while leveraging ServiceNow for case management and driving data-driven improvements.

The role requires 1–3 years in HR Ops, strong Excel skills, and a degree in HR or business administration. The position supports a global HR team with a hybrid in-office schedule.

Qualifications

• 1–3 years of experience in HR Operations, Shared Services, or related roles.
• Familiarity with AI-powered tools to enhance HR processes and decision-making.
• Proficient Workday transactions and employee data management.
• Experience with ServiceNow or similar case management systems.

Responsibilities

• Manage HR transactions in Workday (requisitions, hiring, transfers, updates).
• Resolve employee queries using ServiceNow case management.
• Create and maintain HR dashboards using Excel (Pivot Tables, VLOOKUP, advanced formulas).
• Collaborate with HR Partners, Total Rewards, and Legal/Finance teams.
• Identify process automation opportunities to improve efficiency and accuracy.

Skills

HR Operations

Data analysis

Excel mastery

Education

Bachelor’s or Master’s in HR/Business Admin

Tools

Workday

ServiceNow

Excel

Job description

The Team: The People & Culture team (hereby called P&C) supports the development and growth of talent by effectively implementing HR strategies in India, enhancing organizational effectiveness. The Global HR Shared Services (GSS) team, part of the People & Culture Operations domain, provides centralized HR operations support across global offices.

The Role

We are looking for an experienced HR professional who possesses strong expertise in HR Operations, HR Systems, and Shared Services. The ideal candidate should have hands-on experience with Workday transactions, ServiceNow case management, and advanced Excel skills, making them adept at managing HR data, reporting, and process enhancements. This role is based in Navi Mumbai (Vashi) and reports to the Manager, Global HR Shared Services.

What We Need From You

• 1-3 years of relevant experience in HR Operations, Shared Services, or Client/Customer Service roles.
• Familiarity with AI-powered tools and technologies to enhance productivity, streamline HR processes, and support data-driven decision-making.
• Proficiency in Workday transactions (hire-to-retire processes, employee data management, job requisitions, and workforce updates).
• Experience with ServiceNow or similar case management systems for handling employee queries and HR requests.
• Demonstrated ability to identify opportunities for process improvement through automation and AI, contributing to efficiency, accuracy, and an enhanced employee experience.
• Strong Excel skills (basic & advanced formulas, VLOOKUP, Pivot Tables, Data Validation, Macros preferred) for HR reporting and data analysis.
• Bachelor’s or master’s degree in HR, Business Administration, or a related field.
• Excellent communication skills to interact with diverse global stakeholders.
• Analytical and problem-solving mindset to identify and improve HR processes.
• Ability to maintain high discretion and confidentiality when handling sensitive employee data.
• Tech-savvy with experience using MS Office applications (Excel, Outlook, Teams, PowerPoint, Zoom).

What You Will Do

• HR Operations & Employee Support: Manage and resolve employee queries related to policies and HR processes.
• Process HR transactions in Workday (job requisitions, hiring, transfers, terminations, organizational changes, and data updates).
• Maintain data accuracy and compliance through quality audits and governance.
• Utilize ServiceNow to track and resolve employee queries efficiently.
• Identify and implement process automation and operational efficiencies.
• Provide cross-functional support to HR Business Partners, Talent Management, and Total Rewards teams.
• Create and manage HR reports using Excel (Pivot Tables, VLOOKUP, Advanced Formulas).
• Generate monthly and quarterly dashboards for internal teams and leadership.
• Collaborate with Legal, Compliance, and Finance teams for data-related requests.
• Contribute to centralizing and standardizing HR processes for better efficiency.
• Support process transitions and ensure scalability of HR operations.

How You Will Benefit

• Career Growth & Learning: Opportunity to work with a global HR team and learn from experienced professionals.
• Competitive Pay & Benefits: Rewards, recognition programs, and learning support.
• Skill Enhancement: Hands-on experience with Workday, ServiceNow, and advanced Excel reporting.
• Global Exposure: Collaborate with teams across multiple regions and gain international HR experience.
• Morningstar is an equal opportunity employer committed to fostering an inclusive and innovative work culture.
• Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis.
• In most of our locations, our hybrid work model is four days in-office each week.
• A range of other benefits are also available to enhance flexibility as needs change.
• No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity Morningstar is a global independent investment research and financial data company. Here, you'll help uncover what’s hidden, simplify what’s complex, and create insights that empower investor success. Company overview Morningstar Development Program Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants.

We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.