Executive- Operations RPO

Danzas Corporation; Delhi; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Danzas Corporation in Delhi seeks an Executive - Operations to oversee service center inbound and outbound shipments, ensuring timely, accurate and profitable delivery. The role reports to Manager-Operations and focuses on optimizing workflows, staff coordination and compliance with SOPs.

You will monitor daily scans, plan loads, supervise staff, conduct briefings, manage exceptions, and maintain MIS for the service center while coordinating with hubs, origins and customer services to resolve

Responsibilities

• Ensure adherence to SOPs for service centre inbound operations
• Monitor daily in scan/out scan of shipments and related paperwork
• Check pre-alerts to track daily loads and plan delivery schedules
• Conduct daily staff briefings on operational changes and route changes
• Check and hand over delivery sheets to the delivery staff
• Ensure safe, timely and profitable delivery of shipments and reduce undelivered shipments
• Handle all exception cases and coordinate with hubs/origins/customer services for resolution
• Daily recheck of previous day exceptions and ensure follow-up
• Ensure safe handling of shipments and report damaged cases to origin
• Handle security exceptions with the security team
• Audit deliveries and status updates to ensure information accuracy for clients
• Monitor vehicle log checks and reimburse fuel conveyance expenses to staff
• Ensure MIS generation and maintenance for the service centre
• Provide direction and support to employees to discharge duties effectively

Job description

Executive - Operation

Job Title

Executive - Operations

Function

Operation

Reporting to

Manager-Operations

Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center .

Responsible for ensuring timely pickup of shipments from the customers and connecting them onto the network as per the set cut offs

Key Responsibilities

• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service center inbound operations
• Monitor the daily in scan and out scan of shipments and related paperwork
• Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Check and hand over delivery sheets to the delivery staff
• Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
• Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution
• aily basis recheck exceptions of the previous day and ensure follow up of the same
• Ensure safe handling of all shipments at the service center and report any damaged cases to the origin
• Handle security exceptions in the service center along with the security team
• Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
• Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
• Ensure daily updation, allocation and collection OTM machines for deliveries.
• Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier
• Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
• Ensure adequate manning in terms for full-time employees, PDAs etc
• Generate and maintain MIS related to the service center

Operational

• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations
• Monitor the daily in scan and out scan of shipments and related paperwork
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times
• Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, teleinteraction & overall monitoring of staff wise productivity
• Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback
• Ensure timely and correct data capture for all pickups
• Ensure timely deposit of the cash sales amount collected to accounts
• Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments
• Monitor and review operations processes on sorting and bagging of shipments
• Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff
• Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvementMonitor Net Service Levels and take corrective actions, if any
• Support sales in bills distribution & collections
• Ensure safe handling of all shipments at the service centre; Handle security exceptions in the service center along with the security team
• Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programs designed centrally
• Ensure adequate manning in terms for full-time employees, PDAs etc
• Generate and maintain MIS related to the service center

People

• Provide direction, guidance and support to employees to help them discharge their duties effectively