Executive - IT Support

Zeta; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Zeta is hiring an IT Support Executive to provide hardware and software support to organizational users. The role focuses on rapid issue resolution, user assistance, and reliable handling of IT assets and documentation.

The candidate will drive local call closures, coordinate with vendors, monitor reports, and assist with maintenance schedules across Windows, Mac, and network infrastructure. Shift work is required.

Qualifications

• Graduation in IT is highly preferable.
• 3+ years of relevant IT support experience.
• Shift working hours involved; candidates should be comfortable with shifts.

Responsibilities

• Drive closure of local IT user calls within the specified SLAs.
• Coordinate with contractors/vendors, monitor progress of work, escalations and changes to the manager.
• Review/Prepare daily, monthly and quarterly call analysis reports and trends.
• Hardware failure reports.
• Coordinate with Manager & Engineers for process, management or technical support changes.
• Coordinate with Procurement to ensure stock availability for daily operations.
• Act as a reliable point of contact for the Service Desk team for escalations and nonstandard requests.
• Create a conducive team atmosphere by applying required motivation levels.
• Plan and execute maintenance schedules.

Skills

Problem solving

Proactivity

Attention to detail

Mac OS basics

Linux basics

Network installation

Windows troubleshooting

Server administration

Network devices management

Mail apps

Google Apps

Monitoring

Inventory management

Backups and migrations

Security tools

Active Directory

Education

IT graduation

Tools

MS Outlook

Thunderbird

Google Apps

Active Directory

WSUS

WDS

RAID

Firmware upgrades

Job description

About Zeta

Build the future of banking

Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.

Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard , and other reputed strategic investors, we reached a valuation of $2 billion in 2025.

Our Focus Is On Establishing Product Lines That Focus On Key Outcomes By Addressing Real Customer Pain Points, Modernizing Legacy Systems, And Strengthening Core Fundamentals. As a Result, Our Systems And Platforms Support a Wide Range Of Banking And Payments Capabilities, Including

• Tachyon , our cloud-native banking stack built for population-scale systems
• Cipher , our unified authentication platform for secure, high-volume banking environments
• Digital Credit as a Service , enabling banks to launch credit lines on UPI
• Elena , our intelligent and conversational AI platform for banking
• Pixel , India’s first digital-native credit card, launched in partnership with HDFC Bank , for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024
• Sparrow , the leading card experience for non-prime cardholders in the US …and more across cards, payments, lending, and core banking.

We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work .

If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.

If you would like to learn more about how we have grown and evolved over the years, watch our journey here . You can also explore our website and follow us on LinkedIn , Instagram, YouTube , and X .

About The Role

As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organization's users.

Responsibilities

• Drive closure of local IT user calls within the specified SLAs.
• Coordinate with contractors/vendors, monitor progress of work, escalat). delays and changes to the manager.
• Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and
• Hardware failure report.
• Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.
• Coordinate with Procurement team and ensure stock availability for daily operations.
• Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests.
• Create conducive team-atmosphere by applying required motivation levels
• Plan and execute maintenance schedules.

Skills

• You possess strong problem solving skills with ability to organize and analyze data
• You are confident, creative, proactive in taking initiatives and achieving them
• You are a goal-oriented individual with a strong attention to detail
• Should have basic knowledge of Mac, Linux and Network Installation, configuration and Managing of Windows 7 up to Windows 10 machines.
• Should have excellent Windows Desktops OS troubleshooting skills including hardware troubleshooting skills.
• Installation, configuration & management of Servers, WiFi Router and Network devices.
• Installation and management of mail applications like MS Outlook and Thunderbird.
• Should have hands-on experience with Google Apps (Gmail, Google Docs, etc)
• Monitoring of Servers and Network devices to ensure minimal downtime.
• Inventory management for hardware and software.
• Backups and profile migration for users co-ordination with vendors for timely resolutions on hardware related calls.
• Manage centralized Kaspersky Antivirus server, WSUS , WDS , File & Print services
• Basic knowledge of DHCP , DNS, SCCM and good knowledge of RAID
• Should know how to upgrade firmware and BIOS
• User and security access management using Active Directory Services

Experience And Qualifications

• Graduation in IT is highly preferable.
• Candidate should have good knowledge of IT products.
• You have 3+ years of relevant experience
• Shift Working hours involved , candidates should be comfortable working in shifts.

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.