Desktop Support Engineer

IRIS Business Services Limited; Navi Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

IRIS Business Services Limited is hiring for the role of Executive - IT Helpdesk based in Navi Mumbai. The ideal candidate will have 2 to 3 years of experience in server and infrastructure management, including Windows Server and SQL Server administration. Responsibilities include managing user accounts, deploying web applications, and ensuring compliance with IT security standards.

This role requires working at the client site (RBI Belapur) in rotational shifts. Strong candidates will have a deep understanding of monitoring tools and proactive security management.

Qualifications

• 2 to 3 years of relevant experience in IT helpdesk support.
• Strong understanding of server management and troubleshooting.
• Familiarity with security best practices and compliance standards.

Responsibilities

• Install, configure, and maintain Windows Server environments.
• Manage user accounts and DNS configurations.
• Deploy and manage web applications on IIS.
• Administer MS SQL Server instances, performing backups and tuning.
• Utilize monitoring tools to configure alerts and generate reports.
• Implement security measures and manage endpoint protection.

Skills

Windows Server Management

Active Directory Administration

IIS Management

MS SQL Server Administration

Monitoring Tools Usage

Security Compliance

Tools

SolarWinds

PRTG

SCOM

Nagios

Job description

Overview

IRIS RegTech Solutions Limited (formerly IRIS Business Services Limited) is India’s only listed RegTech SaaS provider, pioneering technology-driven regulatory and supervisory compliance solutions worldwide. Headquartered in Mumbai with subsidiaries across the U.S., Singapore, Malaysia, and Italy, IRIS serves over 30 regulators and 6,500 enterprises in 55 countries. The company is an active member of XBRL jurisdictions, including XBRL International, XBRL India, XBRL Europe, XBRL South Africa, and XBRL US. Recognized globally for its award-winning SupTech, RegTech, and DataTech platforms - including IRIS iFile, IRIS iDEAL®, IRIS CARBON® and IRIS MSME - IRIS helps banking and financial sector regulators digitize supervision and enterprises and achieve seamless financial and ESG reporting.

IRIS’ products are XII certified, ISO 27001:13 and SSAE 18 (SOC 1 Type 2) certified, ensuring industry leading security and reliability. Combined with deep expertise in XBRL, AI and ML, IRIS delivers robust, high-quality regulatory data infrastructure that enhances transparency, strengthens governance, and supports sustainable growth across the financial ecosystem.

Job Title

Job Title: Executive - IT Helpdesk

Experience: 2 to 3 Years

Job Location: Turbhe, Navi Mumbai (Work from office)

Responsibilities

• Server & Infrastructure Management: Install, configure, and maintain Windows Server environments (2016/2019/2022).
• Active Directory & DNS Administration: Manage user accounts, groups, GPOs, and OU structures; configure and troubleshoot DNS zones, records, and replication issues.
• IIS & Web Services: Deploy and manage web applications hosted on IIS; monitor, secure, and optimize IIS performance.
• MS SQL Server Administration: Install, configure, and maintain SQL Server instances; perform backups, restores, and tuning; monitor SQL Server health.
• Monitoring & Reporting: Use monitoring tools (SolarWinds, PRTG, SCOM, Nagios); configure alerts and dashboards; generate periodic reports.
• Security & Compliance: Implement security best practices; ensure compliance with IT policies and regulatory standards; manage antivirus, firewall, and endpoint protection solutions.

Who Were Looking For

Note: This role requires the candidate to work at the client site (RBI Belapur) and operate in rotational shifts (morning, afternoon, and night).