Executive Director - Payment Operations

JPMorgan Chase & Co.; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

JPMorganChase in Mumbai seeks an Executive Director to lead Payments Foreign Exchange Operations during European hours. You will drive incident response, governance, and major change initiatives, partnering with Asia and Europe to ensure resilient execution and strong stakeholder outcomes.

You will govern access for FX applications as an Information Owner, influence operating model evolution, and oversee same-day settlement readiness and currency migrations.

Qualifications

• 15+ years in payments and/or FX operations including settlement processing and exception handling.
• 15+ years leading time-critical escalations and cross‑functional incident resolution across regions/time zones.
• Experience implementing operational risk & control practices with evidence retention & remediation.
• Track record of delivering operational change initiatives (settlement capabilities, migrations, transformations).
• Strong ability to partner with stakeholders across Asia and Europe in a multi-time-zone model.
• Experience shaping runbooks, SOPs, and control routines for resilient execution.
• Experience supporting testing readiness and execution for operational change (UAT, parallel runs).
• Experience with application access governance (provisioning, approvals, recertifications, least-privilege).

Responsibilities

• Lead payments FX operations activities during European working hours to ensure accurate, timely, and controlled processing.
• Own senior escalation management, including investigation, prioritization, stakeholder coordination, and end-to-end resolution.
• Drive operational excellence through governance, runbooks, defined procedures, and disciplined control execution.
• Build trusted relationships with stakeholders across Asia and Europe, including Operations, Product, Technology, Front Office and Controls.
• Communicate operational performance, incidents, risks, and delivery status through executive-ready updates.
• Represent the function in regional governance forums and service reviews as needed.
• Shape strategy and operating model evolution, including process simplification and automation opportunities.
• Monitor key metrics and prioritize actions that improve stability, quality, and client outcomes.
• Lead readiness for same-day currency settlement, including design, handoffs, testing support and stabilization.
• Plan currency migrations and insourcing deliveries, including cutover coordination and post-migration stabilization.
• Govern application access as Information Owner, approving provisioning, recertification and access controls.

Skills

Payments operations

Foreign exchange operations

Escalation management

Operational risk & controls

Change initiatives

Cross-regional collaboration

Runbooks & SOPs

UAT readiness & testing

Application access governance

Job description

• Business Unit Commercial & Investment Bank
• Locations LEVEL 3 and 4 J.P. MORGAN TOWER, OFF CST ROAD KALINA SANTACRUZ EAST, Mumbai, IN-MH, 400098, IN
• Job Schedule Full time
• Job Shift Evening

Job Description

Run critical payments foreign exchange operations during Europe hours and help keep global markets moving. In this senior leadership role based in Mumbai, you will strengthen day-to-day execution, lead incident response, and ensure clear, timely escalation. You will partner across Asia and Europe to deliver consistent service outcomes and measurable operational resilience. You will also drive major change initiatives, including same-day currency settlement and currency migration and insourcing delivery.

As an Executive Director in Payments Foreign Exchange Operations, you will provide senior leadership for operations coverage during European working hours from Mumbai, ensuring resilient execution, effective incident management, and strong stakeholder outcomes. You will work with partners across Operations, Product, Technology, Front Office, and Controls to manage risk, resolve issues quickly, and continuously improve service quality. You will also help shape our operating model and lead key delivery workstreams, including same-day currency settlement and currency migration and insourcing. In addition, you will serve as an Information Owner for designated foreign exchange applications, governing access and associated controls.

Job responsibilities

• Lead payments foreign exchange operations activities during European working hours to ensure accurate, timely, and controlled processing
• Own senior escalation management, including investigation, prioritization, stakeholder coordination, and end-to-end resolution
• Drive operational excellence through governance, runbooks, well-defined procedures, and disciplined control execution
• Build trusted relationships with stakeholders across Asia and Europe, including Operations, Product, Technology, Front Office, Controls, and partner teams
• Communicate operational performance, incidents, risks, and delivery status through clear, executive-ready updates
• Represent the function in regional governance forums and service reviews, as needed
• Shape strategy and operating model evolution, including process simplification, automation opportunities, and resiliency improvements
• Monitor key operational metrics and prioritize actions that improve stability, quality, and client outcomes
• Lead operational readiness for same-day currency settlement, including process design, handoffs, exception management, testing support, and go-live stabilization
• Plan and deliver operational components of currency migrations and insourcing, including cutover coordination, issue triage, and post-migration stabilization
• Govern application access as an Information Owner by approving, provisioning, recertifying, and evidencing access controls aligned to least-privilege principles

Required qualifications, capabilities, and skills

• 15 years of experience in payments operations and/or foreign exchange operations, including settlement processing and exception management
• 15 years of experience leading time-critical escalations and cross-functional incident resolution across regions and time zones
• Demonstrated experience executing operational risk and control practices, including evidence retention and remediation of control findings
• Demonstrated experience delivering operational change initiatives (for example, new settlement capabilities, migrations, or process transformation)
• Proven ability to partner effectively with stakeholders across Asia and Europe in a multi-time-zone operating model
• Experience developing and maintaining runbooks, standard operating procedures, and control routines for resilient execution
• Experience supporting testing readiness and execution for operational change (for example, user acceptance testing support and parallel run planning)
• Experience with application access governance, including approvals, provisioning, modifications, removals, and periodic access reviews

Preferred qualifications, capabilities, and skills

• Experience supporting same-day currency settlement or similar settlement model enhancements
• Track record leading currency migration and/or insourcing initiatives, including cutover planning and hypercare stabilization
• Familiarity with audit practices and control testing or attestation disciplines in an operations environment
• Experience driving operating model improvements, process simplification, and automation opportunities in a control-focused setting
• Experience partnering closely with Information Security and Technology teams to manage application risk and stability

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.