Executive - Debt Management Services - Consumer

Bajaj Finance; Naugaon; On-site; INR 400,000 - 700,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to lead the recovery of overdue loan payments and coordinate collections with customers and agencies.

The role focuses on achieving collection targets, ensuring legal compliance during repossessions, maintaining detailed records, and providing regular performance reports. You will manage daily risk reports, develop strategies to improve collection rates, and lead a team for effective debt recovery.

Qualifications

• Experience in debt collection and recovery processes.
• Ability to manage and monitor performance against targets.
• Familiarity with legal guidelines related to repossession and collections.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.

Skills

Debt collection

Negotiation

Team leadership

Regulatory compliance

Job description

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.