Executive - Debt Management Services - Consumer

Bajaj Finserv Limited; Lakhimpur Kheri; Presencial; INR 500.000 - 750.000; Jornada completa

Descripción de la vacante

Bajaj Finserv Limited is seeking a Debt Management Specialist in India to manage and coordinate the recovery of overdue payments across loans and credit accounts.

The role focuses on achieving collections targets, monitoring performance, and ensuring compliance with legal guidelines while repossessing products. You will also maintain records, report on activities, handle escalations, and lead a team in a dynamic environment.

Formación

• Experience in debt collection and recovery processes.
• Knowledge of regulatory guidelines and compliance requirements.
• Strong reporting and analytics capabilities.
• Leadership and vendor management skills.

Responsabilidades

• Achieve collections targets by visiting customers/agents.
• Monitor performance and provide regular updates.
• Ensure compliance with legal guidelines during repossession of products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.

Conocimientos

Debt collection

Negotiation

Relationship management

Team leadership

Regulatory compliance

Herramientas

CRM software

MS Office

Descripción del empleo

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.