Executive - Customer Support

Becon; Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

Becon in Mumbai invites applications for an Executive - Customer Support role. The successful candidate will deliver top-tier service via phone, email, and chat, building strong product knowledge to guide customers effectively.

You will respond to inquiries, resolve issues promptly, and collaborate with internal teams to enhance the overall customer experience while maintaining accurate records and exploring upsell opportunities.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills are needed to resolve complex issues.
• Experience working with customers in a similar industry is preferred.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills to maintain accurate records.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve complex customer complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Develop and maintain thorough knowledge of products and services to effectively support customers.
• Identify opportunities to upsell and cross-sell products or services to existing customers.

Skills

Communication

Interpersonal skills

Multitasking

Problem-solving

Analytical skills

Customer service experience

Job description

We are looking for a highly skilled and experienced Executive - Customer Support to join our team. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our customers.

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve complex customer complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Develop and maintain thorough knowledge of products and services to effectively support customers.
• Identify opportunities to upsell and cross-sell products or services to existing customers.

Job Requirements

• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills are needed to resolve complex issues.
• Experience working with customers in a similar industry is preferred.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills to maintain accurate records.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.