Executive, Customer Support

Molex; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Molex is seeking a Customer Support Executive to provide exceptional support to our customers across India while partnering with Sales, Planning, Operations, Warehouse, Finance, and Quality teams. You will manage customer orders, coordinate deliveries, resolve inquiries, and help ensure a seamless customer experience from order receipt through shipment.

You will be part of the Customer Service team within the CES business.

Qualifications

• Bachelor's degree in Business, Commerce, Supply Chain or related field.
• 2–5 years in customer service, order management or sales support.
• Experience with ERP systems and SAP are preferred.
• Strong English communication and proficiency in MS Office.

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and other channels.
• Review, validate, and enter customer purchase orders into SAP.
• Acknowledge orders within established timelines and update customers.
• Coordinate with Planning, Operations, Warehouse, and Logistics for on-time deliveries.
• Provide shipment status updates and delivery information to customers.
• Resolve routine inquiries related to orders, logistics, and delivery schedules.
• Prepare and distribute backlog and order status reports to customers.
• Monitor CRD and MPD performance metrics and report trends.
• Support sample order activities and related commercial requests.
• Ensure compliance with policies, procedures, and quality standards.
• Participate in continuous improvement initiatives to enhance CX and efficiency.

Skills

Verbal and written communication

Microsoft Office

ERP systems

Multitasking and prioritization

Cross-functional collaboration

Education

Bachelor's degree in Business/Commerce/Supply Chain

Tools

SAP

Microsoft Excel

Job description

Molex is seeking a Customer Support Executive to provide exceptional support to our customers across India while partnering closely with Sales, Planning, Operations, Warehouse, Finance, and Quality teams. In this role, you will manage customer orders, coordinate deliveries, resolve customer inquiries, and help ensure a seamless customer experience from order receipt through shipment. You will play a key role in maintaining strong customer relationships, meeting delivery commitments, and driving continuous improvement initiatives.

Our Team

You will be part of the Customer Service team within the Commercial Enterprise Solutions (CES) business. Our team serves as a critical link between customers and internal functions, ensuring accurate order management, reliable delivery performance, and responsive customer support. We collaborate across multiple business functions to create value for customers while supporting business growth and operational excellence.

What You Will Do

• Serve as the primary point of contact for customer inquiries through phone, email, and other communication channels.
• Review, validate, and accurately enter customer purchase orders into SAP.
• Acknowledge customer orders within established response timelines.
• Coordinate with Planning, Operations, Warehouse, and Logistics teams to support on-time deliveries and shipment priorities.
• Provide customers with shipment status updates and delivery information.
• Resolve routine customer inquiries related to orders, logistics, and delivery schedules.
• Prepare and distribute backlog and order status reports to customers on a regular basis.
• Monitor and analyze customer requested date (CRD) and market promised date (MPD) performance metrics.
• Support sample order activities and related commercial requests.
• Ensure compliance with company policies, procedures, quality standards, and order processing requirements.
• Participate in continuous improvement initiatives that enhance customer experience and operational efficiency.
• Support achievement of delivery performance objectives and customer satisfaction goals.

Who You Are (Basic Qualifications)

• Bachelor's degree in Business, Commerce, Supply Chain, Operations, or a related field.
• 2 to 5 years of experience in customer service, customer support, order management, sales support, or a related customer-facing function.
• Experience in customer service, customer support, order management, sales support, or a related function.
• Experience working with ERP systems.
• Proficiency using Microsoft Office applications.
• Strong verbal and written communication skills in English.
• Ability to effectively manage multiple priorities and work in a fast-paced environment.
• Ability to collaborate with cross-functional teams to resolve customer issues.

What Will Put You Ahead

• Experience supporting customers within a manufacturing or industrial environment.
• SAP Sales & Distribution (SAP SD) knowledge and experience.
• Understanding of order management, supply chain, logistics, and delivery fulfillment processes.
• Experience analyzing customer service metrics and delivery performance data.
• Demonstrated ability to identify process improvements and drive operational efficiencies.
• Strong problem-solving and customer relationship management skills.
• Experience supporting domestic customers across India.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.