Executive-Customer Care Non-Voice-Back-End

EXL Talent Acquisition Team; Pune District; On-site; INR 240,000 - 320,000; Full time

Job summary

EXL is seeking an Executive-Customer Care Non-Voice-Back-End in Pune. The role involves handling non-voice/transaction processing tasks, maintaining quality metrics, and meeting client timelines. Candidates should be comfortable with HTML, XML, and CSS, and work well in a team environment.

Ideal candidates have 0–3 years of experience, strong communication, and proficiency in MS Office. Graduation is required, with opportunities to grow within a data analytics and digital operations company

Qualifications

• 0–3 years of experience in Customer Care/Back-End role.
• Proficiency in MS Office and strong communication skills.
• Ability to coordinate with multiple teams and meet deadlines.

Responsibilities

• Maintaining individual stats – Quality & operational.
• Adhering to delivery timelines specified by the clients.
• Team player with attention to detail to identify issues and provide real-time updates.
• Manage daily capacity to deliver numbers and reports required for the day.
• Multitask and prioritize tasks effectively.
• Fluency in MS Office applications to manage files and trackers.
• Flexible to absorb ad-hoc tasks.
• Schedule adherence.
• Adherence to company policy & procedures.

Skills

Communication skills

Teamwork

Computer literacy

Multitasking

Education

Graduation

Tools

HTML

XML

CSS

MS Office

Job description

Executive-Customer Care Non-Voice-Back-End

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Job Info

• Job Identification 15950
• Posting Date 07/23/2026, 07:27 AM
• Job Role Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex
• Experience (In Years) 0-3
• Job Location Pune

Job Description

Must have knowledge of HTML, XML and CSS
Competencies & Skills

• Good communication skills, written and verbal
• To be able to work well as part of the team and maintain a positive attitude
• Computer literate and possess good keyboard skills.
• Able to multitask and prioritize work schedules

Responsibilities

Role & Responsibilities

• Maintaining individual stats – Quality & operational.
• Adhering to delivery timelines specified by the clients.
• A Team player and should have an eye for detail to highlight and identify issues, work completed real time.
• Manage daily capacity well to deliver numbers and reports required for the day.
• Multitask and be able to prioritize and manage tasks well.
• Fluency in MS office applications to manage various files and trackers efficiently.
• Flexibility to absorb adhoc tasks.
• Schedule adherence
• Adherence to company policy & procedures.

Qualifications

Primary Responsibilities

• Amendments of the styles if they reflect incorrect.
• Coordinating with different teams to get the tasks done.
• Working on additional adhoc tasks.
• Day to day communication with Brands.
• Completing daily set targets.
• Preparing monthly reports.
  Graduation required

Required Skills

• Attention To Consistency
• Customer Escalations Management
• Internal Communications
• Interpersonal Relationship Building
• Leadership Capabilities

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com .