Executive - Concierge

Cushman & Wakefield; Delhi; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Career development

Employee benefits program

Job summary

Cushman & Wakefield in Delhi seeks an Executive - Concierge to support an ultra-premium residential property, delivering five-star hospitality and seamless resident experiences. You will coordinate services, manage requests, and maintain discretion to uphold an exceptional living environment.

The role requires outstanding interpersonal skills, English fluency, and a willingness to work irregular hours, weekends, and holidays.

Qualifications

• Hospitality or luxury service experience (5+ years preferred).
• Prior roles in five-star hotels, luxury properties, or premium residential communities.
• Proven track record in guest relations, coordination, or lifestyle management.

Responsibilities

• Lifestyle Management: Booking Club amenities, wellness programs, and entertainment.
• Resident Services: Coordinating housekeeping, maintenance, and personalized requests.
• Event Coordination: Organizing private gatherings, cultural events, or exclusive experiences.
• Crisis Handling: Managing emergencies discreetly and efficiently.
• Community Engagement: Acting as the bridge between residents and external service providers.

Skills

English fluency

Guest relations

Problem solving

Tech-savvy

Tools

Concierge software

Smart home systems

Digital service platforms

Job description

Ultra Luxury Residential Property

An ultra-premium residential property, concierge executives must embody luxury hospitality standards: strong interpersonal skills, discretion, multilingual ability (if possible), and deep knowledge of lifestyle services. They are expected to deliver seamless experiences that match five-star hotel benchmarks.

Job Title

Executive - Concierge

Job Description Summary

Job Description

Ultra Luxury Residential Property An ultra-premium residential property, concierge executives must embody luxury hospitality standards: strong interpersonal skills, discretion, multilingual ability (if possible), and deep knowledge of lifestyle services. They are expected to deliver seamless experiences that match five-star hotel benchmarks.

Core Hiring Criteria

Professional Background

• Hospitality or luxury service experience (5+ years preferred).
• Prior roles in five-star hotels, luxury properties, or premium residential communities.
• Proven track record in guest relations, coordination, or lifestyle management.

Skills & Competencies

• Communication: Fluent in English.
• Problem-solving: Quick, resourceful responses to unexpected resident needs.
• Tech-savvy: Familiarity with concierge software, smart home systems, and digital service platforms.

Personal Attributes

• Polished appearance and professional demeanor.
• Empathy and patience to handle diverse resident personalities.
• Flexibility: Willingness to work irregular hours, weekends, and holidays.
• Cultural awareness: Sensitivity to global lifestyles and traditions.

Role Expectations in Ultra-Premium Housing

• Lifestyle Management: Booking Club amenities, wellness programs, and entertainment.
• Resident Services: Coordinating housekeeping, maintenance, and personalized requests.
• Event Coordination: Organizing private gatherings, cultural events, or exclusive experiences.
• Crisis Handling: Managing emergencies discreetly and efficiently.
• Community Engagement: Acting as the bridge between residents and external service providers.

Comparison Table: Standard vs. Ultra-Premium Concierge

• Criteria
• Standard Residential Concierge
• Ultra-Premium Concierge Executive
• Experience 1-3 years in service roles / 5+ years in luxury hospitality
• Languages Local + English / Multilingual (global clientele)
• Services Offered Basic maintenance, deliveries / Lifestyle curation, global access
• Resident Interaction Transactional / Personalized, relationship-driven
• Discretion Level Moderate / Absolute confidentiality

Why join Cushman & Wakefield?

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

INCO: “Cushman & Wakefield”