Executive- Business & Excellence

Encube Ethicals Limited; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Encube Ethicals Limited is seeking a detail-oriented candidate to support SFA/CRM operations and field sales activities in Mumbai. The role includes CRM usage support, tour planning, attendance, expenses, incentives, and dashboards.

You will administer the SFA system, manage user access and data hierarchies, and serve as the first point of contact for field issues, coordinating with IT/vendors to resolve incidents. Strong emphasis on MIS reporting and dashboard creation.

Qualifications

• 3 years in SFA/CRM operations, sales operations, or sales force effectiveness, preferably in pharmaceuticals.
• Experience with dashboards and MIS reporting preferred.
• Strong coordination between field teams and IT/vendors.

Responsibilities

• Support daily use of CRM, tour planning, attendance, expenses, primary and secondary sales, incentives, and dashboards.
• Own day-to-day administration of the SFA system including user access, hierarchy management, transfers, and data changes.
• Act as first point of contact for field issues; triage incidents and coordinate with IT/vendors for resolution.
• Publish clear field instructions and train new joiners and managers on correct reporting and system usage.
• Prepare monthly SFA MIS field activities and build weekly/monthly dashboards; translate findings into actions for sales managers.

Skills

SFA operations

CRM operations

Sales operations

Tools

CRM system

Job description

Role & responsibilities

SFA operations and Field Support

• Support daily use of CRM, tour planning, attendance, expenses, primary and secondary sales, incentives, and dashboards.
• Own day to day administration of SFA system, including user access, territory and reporting hierarchies, customer and beat masters, transfers, and approved data changes.
• Act as the first point of contact for field issues; triage incidents, coordinating with IT and the vendor for the issue resolve.
• Publish clear field instructions and train new joiners and managers on correct reporting and system usage.

MIS Management

• Prepare monthly SFA MIS field activities like tour plans, customer coverage, Call done & Productivity.
• Build weekly and monthly dashboards for activity, coverage, target versus achievement, territory trends, and exceptions; translate findings into specific actions for sales managers.
• Write clear requirements for configuration or report changes, coordinate user acceptance testing, and verify changes after release with the IT/vendors

Preferred candidate profile

3 years in SFA / CRM operations, sales operations, or sales force effectiveness, preferably in pharmaceuticals