Executive - Business Delivery

Klimb; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Livekeeping is looking for a Business Delivery Executive in India to manage the overall customer experience—from onboarding new users to resolving queries and maintaining strong client relationships throughout their journey with the product.

You will coordinate with internal teams, guide customers on product features, ensure timely responses, and strive for high satisfaction and long-term engagement while using CRM tools and clear communication.

Qualifications

• Graduation in any discipline.
• 60% in 10th and 12th may be required where applicable.
• Basic understanding of CRM tools and customer handling processes.

Responsibilities

• Connect with customers to understand requirements and provide guidance on product/services.
• Assist customers during onboarding and ensure smooth product setup and usage.
• Handle customer queries via calls, emails, etc.
• Follow up with customers to ensure satisfaction and long-term engagement.
• Guide customers on product features and help them utilize the platform.
• Maintain strong relationships for ongoing engagement.
• Coordinate with internal teams to resolve issues promptly.
• Track customer interactions and service requests.
• Inform customers about product updates, benefits, and solutions.
• Ensure timely completion of customer requests and maintain service quality.

Skills

Business Communications

Customer Interaction

Customer Service

Voice Process

Cold Calling

Customer Support

Education

Any graduation

Tools

CRM Tools

Job description

• Permanent
• Customer Success

Job Description

We are looking for a Business Delivery Executive who will be responsible for managing the overall

customer experience by ensuring smooth onboarding, resolving queries, maintaining strong client

relationships, and supporting customers throughout their journey with the product.

Experience Range

1 - 4 years

Educational Qualifications

Any graduation

Job Responsibilities

• Connect with customers to understand their requirements and provide appropriate guidance regarding the product and services.
• Assist customers during onboarding and ensure smooth product setup and usage.
• Handle customer queries and concerns through calls, emails, or other communication channels.
• Regularly follow up with existing customers to ensure satisfaction and address any issues.
• Guide customers on product features and help them utilize the platform effectively.
• Maintain strong relationships with customers to ensure long-term engagement.
• Coordinate with internal teams to resolve customer issues in a timely manner.
• Keep track of customer interactions, feedback, and service requests.
• Inform customers about relevant product updates, benefits, and available solutions.
• Ensure timely completion of customer requests and maintain service quality standards.

Skills Required

Business Communications,Customer Interaction,Customer Service,voice process,Cold Calling,customer support

Candidate Attributes

• Graduation in any discipline.
• Customer-focused mindset with strong problem-solving ability.
• Ability to manage follow-ups and maintain customer relationships.
• Basic understanding of CRM tools and customer handling processes.
• Good verbal and strong email communication.
• Good understanding of MS Excel.
• Minimum 60% in both 10th and 12th standard.

About Us

Livekeeping is a leading Tally on Mobile solution that enables business owners to access and manage their Tally data anytime, anywhere. Trusted by 30,000+ paid users across India, Livekeeping simplifies accounting and business monitoring through a powerful mobile app. Livekeeping is part of IndiaMART InterMESH Ltd., one of India’s largest B2B marketplaces. Our mission is to make accounting simple, mobile-first, and accessible for every business owner.

Key Product Features

• Real-time Tally reports on mobile – access sales, purchase, cash/bank and outstanding reports anytime.
• Track sales & receivables – monitor daily sales and customer outstanding easily.
• Create GST-compliant eWay bills & eInvoices directly from your business data.
• Instant business alerts & notifications for sales, collections, payments and stock updates.
• Secure and reliable data sync with Tally ensuring safe access to business information on mobile.

Why Us?

Backed by Industry Leader: Part of IndiaMART InterMESH Ltd., a trusted brand serving millions of businesses.

• Proven Product Adoption: Trusted by 30,000+ paid customers across India.
• High-Growth SaaS Product: Operating in the fast-growing SME fintech and accounting automation space.
• Real Business Impact: Helping business owners monitor finances, GST data, and reports anytime on mobile.