Executive Back Office Team Lead

3i Infotech; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

3i Infotech in Mumbai seeks a seasoned leader to head account opening and servicing teams. You will set KPIs, monitor daily productivity, and drive coaching to elevate performance. Compliance with KYC, SEBI, and internal SOPs is essential, including IPV/CKYC/FATCA onboarding and PMS operations.

You will ensure accurate documentation, audits readiness, and timely processing within defined TAT while coordinating with internal stakeholders for seamless client activation.

Qualifications

• Extensive experience in stock broking/financial services.
• Hands-on Demat/Trading account opening experience.
• KYC and regulatory compliance expertise.
• Strong process orientation and KPI focus.

Responsibilities

• Lead, mentor, and manage a team handling account opening and servicing activities.
• Set performance targets (KPIs) and monitor daily productivity.
• Conduct regular training, coaching, and performance reviews.
• Ensure adherence to SOPs and quality standards.
• Supervise end-to-end processing of new account openings (Retail & HNI clients).
• Ensure accurate documentation, KYC verification, and regulatory compliance.
• Manage onboarding processes such as IPV, CKYC, FATCA, etc.
• Coordinate with internal teams for smooth client activation.
• Oversee Demat/Trading account opening and PMS operations and reporting.

Skills

Leadership

Team management

Stakeholder mgmt

KYC compliance

Regulatory compliance

Process improvement

Attention to detail

Communication

Mentoring

Problem solving

Tools

Demat/Trading platform

Job description

Job Description

Lead, mentor, and manage a team handling account opening and servicing activities

Set performance targets (KPIs) and monitor daily productivity

Conduct regular training, coaching, and performance reviews

Ensure adherence to SOPs and quality standards

Supervise end-to-end processing of new account openings (Retail & HNI clients)

Ensure accurate documentation, KYC verification, and regulatory compliance

Manage onboarding processes such as IPV (In-Person Verification), CKYC, FATCA, etc.

Coordinate with internal teams for smooth client activation

PMS (Portfolio Management Services) Operations

Oversee onboarding of PMS clients and ensure documentation compliance

Monitor PMS account setup, reporting, and service requests

Coordinate with PMS providers and internal stakeholders for issue resolution

Ensure smooth execution of transactions and reporting requirements

Ensure timely processing within defined TAT

Perform validation checks to prevent errors and fraud risks

Process & Compliance

Ensure compliance with SEBI, exchange, and internal policy guidelines

Maintain audit readiness and documentation standards

Identify process gaps and implement improvements

Handle escalations from clients and internal stakeholders

Track daily/weekly KPIs productivity, TAT, error rates

Prepare MIS reports for management

Analyze trends and recommend process improvements

Demat & Trading account opening processes

PMS operations

KYC & regulatory compliance (SEBI guidelines)

Leadership & team management skills

Attention to detail and process orientation

Strong communication and stakeholder management

Problem-solving and decision-making ability

48 years of experience in stock broking / financial services

Minimum 1–2 years of team handling experience

Hands-on experience in Demat/Trading account opening & modifications