Executive - Admissions Operations

ISBR Business School, Bangalore; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

ISBR Business School, Bangalore is seeking an Executive – Admissions Operations to manage day-to-day admissions processes, including application handling, documentation, communication, counselling support, and enrolment activities. The role requires coordinating with multiple internal teams to ensure timely and accurate admissions processing.

The candidate should have a graduate degree, 1–3 years experience in admissions or related areas, and strong communication, coordination, and data

Qualifications

• Graduate degree in any discipline.
• MBA/PGDM or relevant qualification will be an added advantage.
• 1–3 years of experience in admissions, education counselling, student services, CRM operations, or a similar role.

Responsibilities

• Manage the end-to-end admissions process and ensure smooth application and documentation flow.
• Coordinate application processing, document verification, eligibility checks, and status updates.
• Maintain accurate records and update systems for admissions data.
• Follow up with applicants for pending documents, payments, and required formalities.
• Support counselling sessions and campus interactions to improve conversions.

Skills

Communication skills

Interpersonal skills

Counselling skills

Coordination

Attention to detail

Data accuracy

Analytical skills

Multitasking

Education

Graduate degree in any discipline

MBA/PGDM

Tools

MS Excel

MS Word

PowerPoint

CRM/ERP systems

Job description

The Executive – Admissions Operations will be responsible for managing and coordinating the day-to-day admissions processes, ensuring smooth execution of application, documentation, communication, counselling support, and enrolment activities.

Key Responsibilities / KRAs

1. Admissions Process Management

• Manage the end-to-end operational activities related to student admissions.
• Coordinate application processing, document verification, eligibility checks, and admission status updates.
• Ensure all applications and student records are accurately updated in the relevant systems.
• Track applications from enquiry/application stage through admission and enrolment.
• Ensure timely closure of pending applications and documentation.
• Communicate with applicants and parents through phone, email, WhatsApp, and other approved channels.
• Provide accurate information regarding programmes, eligibility, admission process, timelines, fees, and documentation.
• Follow up with applicants for pending documents, applications, payments, and other admission formalities.
• Address routine applicant queries and **escalate** complex issues to the concerned manager.

3. Admission Counselling Support

• Support the admissions team in counselling prospective students and parents.
• Coordinate counselling sessions, campus visits, interviews, and admission-related interactions.
• Maintain regular follow-up with prospective students to improve conversion from application to enrolment.
• Assist in identifying and tracking high-potential leads.

4. Application & Documentation Management

• Verify submitted documents for completeness and accuracy.
• Maintain organised records of applications, offer letters, admission forms, and supporting documents.
• Coordinate with relevant departments for verification and approval of admission cases.
• Ensure compliance with institutional admission policies and processes.

5. CRM / MIS & Data Management

• Maintain accurate and up-to-date applicant and admission data in the CRM/ERP system.
• Generate daily/weekly/monthly admissions reports as required.
• Track lead status, application status, conversion, enrolment, and pending activities.
• Ensure data accuracy and timely updating of all admissions records.
• Support management with admissions MIS and analytical reports.

6. Coordination with Internal Teams

• Coordinate with Finance for fee payment confirmation and reconciliation of admission-related transactions.
• Coordinate with Program Office/Academics for student onboarding and programme-related requirements.
• Work closely with Marketing and Admissions teams to ensure effective lead management.
• Coordinate with other departments for smooth student onboarding after admission confirmation.

7. Student Onboarding

• Coordinate the post-admission process, including fee confirmation, document submission, registration, and joining formalities.
• Ensure students receive timely communication regarding orientation, induction, academic schedules, and other onboarding requirements.
• Maintain accurate records of confirmed and enrolled students.

8. Admissions Targets & Conversion

• Support the admissions team in achieving programme-wise admission and enrolment targets.
• Monitor follow-up activities and ensure timely engagement with leads.
• Contribute towards improving application-to-admission and admission-to-enrolment conversion ratios.
• Participate in admission drives, counselling events, education fairs, open houses, and other outreach activities as required.

9. Compliance & Process Improvement

• Ensure adherence to institutional admission policies and approved processes.
• Maintain confidentiality and integrity of applicant/student information.
• Identify gaps in admissions processes and recommend improvements.
• Support the implementation of standard operating procedures for admissions operations.

Qualifications

• Graduate degree in any discipline.
• MBA/PGDM or relevant qualification will be an added advantage.
• 1–3 years of experience in admissions, education counselling, student services, CRM operations, or a similar role.
• Experience in an educational institution/business school is preferred.
• Strong communication and interpersonal skills.
• Good counselling and follow-up skills.
• Strong coordination and organisational abilities.
• Good working knowledge of MS Excel, Word, PowerPoint, and CRM/ERP systems.
• Strong attention to detail and data accuracy.
• Ability to manage multiple applications and tasks simultaneously.
• Customer/student-centric approach.
• Good analytical and reporting skills.
• Ability to work effectively in a target-driven environment.
• Professional telephone and email etiquette.