Customer Relationship Executive

Digitide; Panna; On-site; INR 300,000 - 450,000; Full time

Job summary

Digitide in India seeks a Customer Relationship Executive to be the lead point of contact for clients, ensuring satisfaction and strong relationships. You will address inquiries and resolve issues via phone, email, and chat, while collaborating with internal teams to ensure smooth operations and data privacy adherence.

Responsibilities include maintaining customer satisfaction, reporting feedback, and staying updated with product knowledge.

Qualifications

• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in using CRM systems.
• Experience in a customer service or support role, preferably in a collections or manpower department.
• A positive and friendly attitude with a passion for customer satisfaction.
• Good time management and organizational skills.
• Ability to work in a fast-paced environment and handle pressure.
• Basic knowledge of data privacy and security practices.
• A willingness to learn and adapt to new technologies and processes.

Responsibilities

• Act as the primary point of contact for customers, ensuring a positive and professional interaction.
• Handle customer inquiries and provide accurate information via phone, email, and chat.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain a high level of customer satisfaction and build long-term relationships.
• Collaborate with internal teams to ensure smooth operations and efficient problem-solving.
• Stay updated with product knowledge and company policies to provide accurate guidance.
• Document and report customer feedback and suggestions for continuous improvement.
• Ensure data privacy and security by adhering to company protocols.
• Participate in team meetings and contribute to strategy discussions.
• Maintain a positive and supportive work environment, promoting a customer-centric culture.

Skills

Excellent communication

Problem solving

Independent worker

CRM proficiency

Customer service experience

Positive attitude

Time management

Organizational skills

Handle pressure

Adaptability

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the primary point of contact for our clients, ensuring their satisfaction and maintaining strong relationships. Your role is crucial in representing our company and delivering an exceptional customer experience. You will be responsible for handling inquiries, providing timely and accurate information, and resolving any issues or complaints effectively.

Responsibilities

• Act as the primary point of contact for customers, ensuring a positive and professional interaction.
• Handle customer inquiries and provide accurate information via phone, email, and chat.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain a high level of customer satisfaction and build long-term relationships.
• Collaborate with internal teams to ensure smooth operations and efficient problem-solving.
• Stay updated with product knowledge and company policies to provide accurate guidance.
• Document and report customer feedback and suggestions for continuous improvement.
• Ensure data privacy and security by adhering to company protocols.
• Participate in team meetings and contribute to strategy discussions.
• Maintain a positive and supportive work environment, promoting a customer-centric culture.

Qualifications

• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in using customer relationship management (CRM) systems.
• Experience in a customer service or support role, preferably in a collections or manpower department.
• A positive and friendly attitude with a passion for customer satisfaction.
• Good time management and organizational skills.
• Ability to work in a fast-paced environment and handle pressure.
• Basic knowledge of data privacy and security practices.
• A willingness to learn and adapt to new technologies and processes.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 256423
• Job Category Customer Support/Operations | BPM