executive

Verifitech India Info Private Limited; Chennai; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Verifitech India Info Private Limited seeks an Executive Officer – Vehicle Insurance to assist customers with renewal policies, assess their insurance needs, and advise on coverage options. The role emphasizes clear communication, documentation, and meeting targets in a day-shift schedule.

The ideal candidate is a graduate, with freshers or prior experience in customer support or insurance, and possesses strong negotiation, time-management, and basic Excel skills for accurate record-keeping.

Formación

• Graduate in any field.
• Freshers & prior experience in customer support / BPO / insurance sector is an added advantage.
• Strong communication and interpersonal skills.
• Good negotiation and persuasion abilities.
• Excellent time management and organizational skills.
• Basic computer knowledge (Excel).

Responsabilidades

• Process vehicle insurance renewal policies for customers.
• Understand and assess client’s insurance requirements.
• Recommend suitable insurance policies by analyzing risk involvement and coverage options.
• Provide clear communication and support to customers throughout the renewal process.
• Maintain accurate documentation and records of customer interactions.
• Achieve assigned targets and contribute to overall team performance.
• Handle customer queries, complaints, and elevate issues when necessary.
• Ensure compliance with company policies and regulatory guidelines.

Conocimientos

Communication skills

Interpersonal skills

Negotiation

Persuasion

Time management

Excel basics

Customer support

Insurance knowledge

Educación

Graduate in any field

Herramientas

Excel

Descripción del empleo

Job Description:

Job Title: Executive Officer – Vehicle Insurance

Job Type:Full-time - Permanent

WorkSchedule: Day Shift 10:00AM – 7:00PM

Incentives: ₹12,000 – ₹15,000 (performance-based)

Salary : As per Market standard

Position Overview We are seeking aCustomer Support Executive – Vehicle Insurance to join our team.The role involves assisting customers with renewal insurancepolicies, understanding their insurance needs, analyzing riskfactors, and recommending appropriate coverage options.The idealcandidate will be customer-focused, well-organized, and skilled innegotiation, with the ability to manage multiple tasks efficiently.

Requirements

Key Responsibilities

• Processvehicle insurance renewal policies for customers.
• Understandand assess client’s insurance requirements.
• Recommendsuitable insurance policies by analyzing risk involvement andcoverage options.
• Provideclear communication and support to customers throughout the renewalprocess.
• Maintainaccurate documentation and records of customer interactions.
• Achieveassigned targets and contribute to overall team performance.
• Handlecustomer queries, complaints, and elevate issues when necessary.
• Ensurecompliance with company policies and regulatory guidelines.

Required Skills & Qualifications

• Minimum Educational Qualification – Graduate in any field
• Freshers &Prior experience in customer support / BPO / insurance sector is anadded advantage.
• Strongcommunication and interpersonal skills.
• Goodnegotiation and persuasion abilities.
• Excellenttime management and organizational skills.
• Basiccomputer knowledge ( excel )