Role Purpose
The Execution & Client Coordinator ensures smooth internal task execution and structured client coordination.
This role acts as the bridge between leadership, team, and clients to ensure:
- No task is missed
- No deadline is delayed
- No client is left uninformed
- No execution depends on the founder
This is a coordination and control role not a strategy role.
Key Responsibilities
1. Internal Execution Control
- Maintain Delegation Tracker
- Maintain and update KRA Sheet
- Ensure all assigned tasks have clear TAT
- Follow up with team members before deadlines
- Escalate delays to leadership with clarity
- Prepare weekly review reports
- Track completion status across departments
2. Client Coordination
- Send regular client status updates
- Coordinate meeting scheduling
- Track deliverables and timelines
- Follow up for pending documents/information
- Ensure smooth communication between client and internal team
- Maintain client communication logs
- Escalate client issues in structured format
3. Reporting & Structure
- Prepare weekly execution summary
- Highlight task delays and bottlenecks
- Maintain organized documentation
- Support implementation of task management systems (TMS)
- Ensure data discipline across team
What This Role Does NOT Include
- No pricing decisions
- No strategic decisions
- No hiring decisions
- No financial approvals
- No independent commitments to clients without leadership approval
This is a coordination and execution role.
Required Skills
- Strong follow-up discipline
- Excellent written and verbal communication
- Organized and detail-oriented
- Ability to track multiple tasks simultaneously
- Basic Excel / Google Sheets proficiency
- Comfortable using software tools
- Professional communication with clients
Ideal Candidate Profile
- 1-4 years experience in operations, admin, coordination, or client servicing
- Experience in service-based business preferred
- Structured thinker
- Assertive yet polite communicator
- Comfortable handling accountability conversations
Reporting To