ESG/ Sustainability Specialist

The Sustainability Cloud; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Medical Insurance (family floater)

Personal accidental insurance

Great company culture

Exposure to fastest growing domain

Gratuity

Job summary

LogicLadder is seeking an Onboarding Specialist, Customer Success to ensure a seamless onboarding experience for customers and to set them up for long-term success with our Sustainability Cloud platforms.

You will be the primary contact during onboarding, configure accounts, deliver training, monitor adoption, and collaborate with cross-functional teams to maximize value for customers.

Qualifications

• Excellent written and verbal communication across multiple stakeholders.
• Strong interpersonal skills and customer-facing experience.
• Experience with onboarding, customer success, or technical support is preferred.

Responsibilities

• Develop and execute customized onboarding plans for new customers, ensuring timely and successful implementation of our Sustainability Cloud platforms.
• Serve as the primary point of contact for customers during the onboarding process, providing clear and concise communication.
• Configure and set up customer accounts, ensuring accurate data integration and platform customization.
• Conduct regular check-ins, training sessions, and demos to ensure customers understand the features and benefits of our platforms.
• Provide real time solutions related to software, networking, servers issues
• Develop and deliver training sessions to educate customers on the usage and best practices of our Sustainability Cloud platforms.
• Monitor customer adoption and provide guidance to ensure they are getting the most value from our platforms.
• Collaborate with cross-functional teams to ensure a cohesive onboarding experience.

Skills

Communication

Interpersonal skills

Project management

Fast-paced work

Analytical thinking

Sustainability knowledge

Tools

SaaS platforms

Data analytics tools

CRM (Zoho)

Job description

LogicLadder is seeking an Onboarding Specialist, Customer Success to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our new customers, ensuring they understand the full capabilities of our Sustainability Cloud platforms, and setting them up for long-term success. Your primary focus will be on delivering exceptional customer experiences, driving adoption, and building strong relationships with our customers.

Primary responsibilities include (but not limited to)

• Develop and execute customized onboarding plans for new customers, ensuring timely and successful implementation of our Sustainability Cloud platforms.
• Serve as the primary point of contact for customers during the onboarding process, providing clear and concise communication.
• Configure and set up customer accounts, ensuring accurate data integration and platform customization.
• Conduct regular check-ins, training sessions, and demos to ensure customers understand the features and benefits of our platforms.
• Provide real time solutions related to software, networking, servers issues
• Develop and deliver training sessions to educate customers on the usage and best practices of our Sustainability Cloud platforms.
• Monitor customer adoption and provide guidance to ensure they are getting the most value from our platforms.
• Collaborate with cross-functional teams to ensure a cohesive onboarding experience.

Key Skill:

• Excellent communication, interpersonal, and project management skills.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
• Strong analytical and problem-solving skills.
• Familiarity with sustainability and environmental concepts is desirable.

Requirements

• 2+ years of experience in customer-facing roles, preferably in onboarding, customer success, or technical support.
• Experience with SaaS platforms and data analytics tools is a plus.
• Track and analyze key onboarding metrics, such as time-to-value, customer satisfaction, and adoption rates.
• Provide regular reporting to stakeholders on onboarding performance and customer health.
• Collaborate with internal teams to implement changes and improvements based on customer feedback.

Good to have :

• Familiarity with data analysis and interpretation in the context of sustainability and environmental metrics.
• Understanding of industry standards and regulations related to sustainability, such as, GHG Protocol, and ESG.
• Familiarity with cloud-based platforms, such as AWS or Azure, can be helpful for managing data and applications.
• Familiarity with customer relationship management (CRM) systems, such as ZOHO, can be helpful for managing customer interactions and data

Benefits

• We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)
• Personal accidental insurance for you.
• Great company culture.
• Exposure to the fastest growing domain.
• We offer gratuity.