Climate Specialist

LogicLadder; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Medical Insurance (family floater)

Job summary

LogicLadder is seeking a Sr. Specialist, Onboarding & Customer Success to ensure seamless onboarding, drive platform adoption, and maximize customer value through proactive support.

You will collaborate with Sales, Marketing, Product, and Support to align CS initiatives, analyze customer data, and guide customers with strategic best practices for platform optimization.

Qualifications

• 4+ years in customer-facing roles (onboarding, CS, or tech support).
• Experience with SaaS platforms and data analytics tools is a plus.
• Act as trusted advisor to optimize platform usage.
• Proven track record of meeting onboarding and growth targets.
• Experience in customer advocacy and driving customer references.

Responsibilities

• Drive platform adoption through onboarding, training, and proactive communication.
• Collaborate with Sales, Marketing, Product Development, and Support to align customer success initiatives with company objectives.
• Understand customer and seller pain points via surveys and in-person interactions.
• Identify upsell and cross-sell opportunities to monetize the platform features and services.
• Serve as the primary contact for clients, addressing inquiries and resolving issues.
• Analyze customer data and share feedback to identify trends and opportunities.

Skills

Ownership & bias for action

Stakeholder management

Communication skills

Problem solving with technology

Time management

Adaptability

Tools

ZOHO CRM

AWS

Azure

Job description

As a Sr. Specialist, Onboarding & Customer Success at LogicLadder, you will be responsible for ensuring a seamless onboarding experience for our customers and driving customer satisfaction through effective communication and support. This role involves collaborating with various teams to identify and address customer needs, providing training and resources to maximize the value of our products and services, and analyzing customer data to track progress and make data-driven decisions.

Primary responsibilities include (but not limited to):

• Drive platform adoption among new and existing clients/partners through effective onboarding processes, training sessions, and proactive communication.
• Collaborate with internal teams, including Sales, Marketing, Product Development, and Support, to align customer success initiatives with company objectives.
• Understand the pain points of Customers and Sellers via surveys and in-person
• Identify opportunities for upselling and cross-selling our platform features and services to maximize monetization.
• Serve as the primary point of contact for clients, sellers, addressing inquiries, resolving issues, and providing timely and effective solutions.
• Analyze customer data and share feedback to identify trends, opportunities, and areas for improvement. Should be able to highlight opportunities with data analysis.

Key Skills:

• A strong sense of ownership and bias for action.
• The ability to navigate through various disciplines, industries, cultures, and situations.
• Proficient in stakeholder management and possess excellent communication skills.
• A keen interest in solving problems with technology.
• Strong organizational and time management skills to effectively prioritize tasks and manage multiple projects simultaneously
• Ability to work in a fast-paced environment and adapt to changing priorities.
  

Requirements

• 4+ years of experience in customer-facing roles, preferably in onboarding, customer success, or technical support.
• Experience with SaaS platforms and data analytics tools is a plus.
• Act as a trusted advisor to clients, offering strategic guidance and best practices to optimize their use of our platform.
• Proven track record of meeting and exceeding customer on-boarding and growth targets
• Experience in customer advocacy and driving customer references

Good to have :

• Familiarity with data analysis and interpretation in the context of sustainability and environmental metrics.
• Understanding of industry standards and regulations related to sustainability, such as, GHG Protocol, and ESG.
• Familiarity with cloud-based platforms, such as AWS or Azure, can be helpful for managing data and applications.
• Familiarity with customer relationship management (CRM) systems, such as ZOHO, can be helpful for managing customer interactions and data.
  
• We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)