Escalation Specialist

30 Sundays; Gurugram District; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

Competitive salary & incentives

Structured training

Collaborative work environment

Job summary

30 Sundays, Gurugram-based travel company, seeks an Escalation Specialist/Trip Manager to oversee end-to-end trip execution for couples’ vacations. You will coordinate with hotels, transport vendors, activity partners, and local teams to ensure seamless itineraries and exceptional guest experiences.

The role involves handling traveler queries, emergencies, and escalations to maintain high satisfaction. The position requires strong organizational skills, customer-centric mindset, and the ability

Qualifications

• Experience in end-to-end trip management.
• Strong vendor coordination and problem-solving skills.
• Customer-facing experience in travel is preferred.

Responsibilities

• Manage end-to-end trip operations from pre-departure to trip completion.
• Coordinate with hotels, transport vendors, activity partners, and local teams.
• Ensure smooth execution of itineraries and guest experiences.
• Act as the primary point of contact for travelers during trips.
• Handle customer queries, emergencies, and escalations promptly.
• Monitor trip quality and ensure service standards are maintained.
• Share timely updates and communication with travelers.
• Track operational issues and drive quick resolutions.
• Coordinate internally with sales, customer experience, and finance teams.
• Maintain trip reports, vendor records, and operational documentation.
• Support cost optimization while maintaining experience quality.

Skills

Trip coordination

Customer service

Vendor coordination

Escalation handling

Job description

Job Description:

Position:

Escalation Specialist

Department:

Operations / Travel Experience

Location:

Gurugram

Company Description :

30 Sundays is a travel company dedicated to creating personalized and unforgettable vacation experiences exclusively for couples. Founded by industry veterans with backgrounds at Apple, BCG, and leading travel businesses like Oyo and Travel Triangle, focused on curating unique and high quality couple-focused trips, 30 Sundays stands out with features like knowledgeable planners, price transparency, and 24/7 Support At 30 Sundays, we believe in strengthening relationships through meaningful travel experiences tailored to couples.

Role Overview :

We are looking for a highly organized and customer-focused Trip Manager to oversee end-to-end execution of trips and ensure a seamless experience for travelers. The role involves coordinating with vendors, managing on-ground operations, handling escalations, and ensuring exceptional customer satisfaction throughout the journey.

Key Responsibilities:

Manage end-to-end trip operations from pre-departure to trip completion

Coordinate with hotels, transport vendors, activity partners, and local teams

Ensure smooth execution of itineraries and guest experiences

Act as the primary point of contact for travelers during trips

Handle customer queries, emergencies, and escalations promptly

Monitor trip quality and ensure service standards are maintained

Share timely updates and communication with travelers

Track operational issues and drive quick resolutions

Coordinate internally with sales, customer experience, and finance teams

Maintain trip reports, vendor records, and operational documentation

Support cost optimization while maintaining experience quality

Why Join 30 Sundays:

• Better-than-market salary packages with attractive incentives.
• Structured training programs to set you up for success.
• A collaborative, growth-oriented work environment.