Key Account Manager

30 Sundays; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Better-than-market salary

Structured training

Collaborative environment

Job summary

30 Sundays is seeking an Operations Executive - Customization in Gurugram to support customers before their trip and tailor itineraries. The role acts as single point of contact for clients traveling to assigned destinations, ensuring a seamless experience through coordination and clear communication.

You will also handle enquiries, cross-sell relevant add-ons, and maintain thorough internal records while working in a fast-paced, on-site environment with a customer-first approach.

Qualifications

• 1–3 years of experience in a customer-facing role.
• Strong attention to detail in documentation and travel planning.
• Excellent communication skills for handling customers confidently.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer-first mindset with good judgment and ownership.

Responsibilities

• Conduct post-sales quality checks on bookings, including documentation and itinerary accuracy.
• Customize itineraries based on customer preferences for a personalized experience.
• Cross-sell add-ons such as visa services and travel insurance where relevant.
• Coordinate with the reservations team to implement required changes efficiently.
• Engage with customers via calls or chat with clear communication and problem-solving.
• Handle customer escalations with empathy; expect 20–30% of time on customer interactions.
• Maintain clear internal documentation for updates and changes.

Skills

Customer-facing experience

Attention to detail

Communication skills

Multitasking

Customer-first mindset

Job description

Job Description:

Designation: Key Account Manager

Location: Sector 44, Gurugram

Company Description:

30 Sundays is a travel company dedicated to creating personalized and unforgettable vacation experiences exclusively for couples. Founded by industry veterans with backgrounds at Apple, BCG, and leading travel businesses like Oyo and Travel Triangle, focused on curating unique and highquality couple-focused trips, 30 Sundays stands out with features like knowledgeable planners, price transparency, and 24/7 Support At 30 Sundays, we believe in strengthening relationships through meaningful travel experiences tailored to couples.

Role Description:

This is a full-time on-site role for an Operations Executive - Customization located in Gurugram. Our customisation teams are experts on a destination and supports the customers before their trip starts and helps them understand and improve their itineraries as well as support with their enquiries on reservation. The Operations Executive - Customization will be the single point of contact for the customer travelling to their assigned destinations. They are responsible to ensure a seamless customer experience with strong coordination, clear and transparent communication, and relevant cross-selling.

Key Responsibilities:

• Conduct post-sales quality checks on bookings, including documentation and itinerary accuracy
• Customize itineraries based on customer preferences, ensuring a seamless and Personalized experience.
• Cross-sell add-Ons such as visa services and travel insurance where relevant
• Coordinate with the reservations team to implement required changes efficiently
• Engage with the customers through calls/chat with a focus on clarity, trust-building, and problem-solving.
• Customer interactions typically form 20-30% of time in this role. You should also be comfortable handling customer escalations,with empathy.
• Maintain clear internal documentation for all updates and changes

Requirements:

• 1–3 years of experience in Customer facing role
• Strong attention to detail, especially in documentation and travel planning
• Excellent communication skills with the ability to handle customers confidently
• Ability to manage multiple tasks and work in a fast-paced environment
• A customer-first mindset with good judgment and ownership

Why Join 30 Sundays:

• Better-than-market salary packages with attractive incentives.
• Structured training programs to set you up for success.
• A collaborative, growth-oriented work environment.