Equipment Service Specialist I

MKS Instruments, Inc.; India; Remote; INR 700,000 - 1,100,000; Full time

Job summary

MKS Instruments, Inc. in Mysore, India, is seeking a Service Engineer – Equipment Support to deliver hands-on support for MKS Atotech equipment. You will respond on-site during breakdowns, perform preventive maintenance, and coordinate retrofits to improve uptime.

The role reports to the Service Manager – Equipment (Location: Mysore). Ideal candidates have 2–5 years in equipment support and strong electro–mechanical knowledge, with excellent communication and data analysis skills to deliver

Qualifications

• Bachelor's degree or Diploma with relevant electro–mechanical experience.
• Experience with equipment control processes and on-site service.
• Strong communication and customer-facing skills.
• 2–5 years of equipment support experience.
• Experience in Electroplating / surface finishing is preferred.

Responsibilities

• Provide on-site equipment support to customers to minimize MTTR.
• Plan and perform preventive maintenance on equipment.
• Implement retrofits/upgrades to improve MTBF and availability.
• Provide training to customer personnel for maintenance schedules.
• Build and maintain strong customer relationships and address inquiries.

Skills

Electro–mechanical knowledge

Equipment support

Communication skills

Data analysis

On-site troubleshooting

Education

Bachelor's degree or Diploma in Electronics/Engineering

Tools

CRM software

Microsoft Office

Job description

A Day in Your Life at MKS: As Service Engineer – Equipment Support at MKS Atotech India

A Day in Your Life at MKS: As Service Engineer – Equipment Support at MKS Atotech India, you will provide equipment support to assigned customers. This role requires good engineering knowledge of the latest Electro – Mechanical processes and use of advanced software functions in equipment control and operation. The primary objective is to provide timely support to the customers using MKS Atotech Equipment. In this role, you will report to the Service Manager – Equipment (Location : Mysore).

You Will Make an Impact By:

Equipment Support

Providing equipment support to customers by providing immediate response and critical support on-site during machine breakdown to achieve the targeted MTTR. Plan and execute periodic preventive maintenance procedures, implement retrofit / upgradation of equipment whenever necessary to ensure targeted MTBF and machine availability.

Support to Auxillary equipment

Work closely with product management teams, Regional teams and Tech Centers and implement auxillary equipment strategy to ensure optimum chemistry performance at customers.

Training

Provide necessary training to customer personnel to implement periodic maintenance schedules and resolve breakdowns.

Customer Relationship Management

Build and maintain strong relationships with key customers, and partners in the region. Address customer inquiries, resolve issues, and ensure high levels of customer satisfaction. Conduct regular customer visits and meetings to understand their needs and provide tailored solutions.

Travel Requirements: Up to 50% of Travel is required.

Skills You Bring:

• Bachelor's degree or equivalent with Strong Electro – mechanical knowledge is required.
• Diploma Electronics Engineers with higher relevant experience could be considered.
• Experience with use of latest equipment control processes is required.
• 2 – 5 years of relevant experience in equipment support.
• Experience in equipment support to Electroplating / surface finishing industry is preferred.
• Excellent communication and interpersonal skills.
• Ability to analyze data, prepare reports, and present findings.
• Proficiency in CRM software and Microsoft Office Suite.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy‑related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities.

At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path. Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us.

Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology. MKS Instruments enables technologies that transform our world. MKS Instruments Product Overview