Epic Systems Application Support Engineer / SME

Cerebra; Hyderabad, Chennai District, Bengaluru; On-site; INR 1,800,000 - 3,500,000; Full time

Job summary

Cerebra is seeking an Epic SME to lead enterprise Epic applications in Hyderabad. You will drive incident management, collaborate with cross-functional teams, and mentor peers while ensuring stability and reliability of critical Epic environments.

The role requires 7.5+ years of Epic experience with Cadence and Prelude certifications and strong troubleshooting and collaboration skills.

Qualifications

• Epic Systems certification and hands-on experience with Epic modules.
• 7.5+ years of Epic Systems experience.
• Enterprise application support experience.
• Incident and problem management skills.
• Application troubleshooting and reliability monitoring.

Responsibilities

• Lead as an Epic SME and collaborate with multiple teams.
• Investigate, troubleshoot and resolve complex Epic issues.
• Drive improvements to system performance and reliability.
• Coordinate with stakeholders and document solutions.

Skills

Epic Systems

Epic Cadence Certification

Epic Prelude Certification

Epic Systems experience

Enterprise Application Support

Incident & Problem Management

Application Troubleshooting

System Monitoring & Reliability

Job description

MUST-HAVE SKILLS

Epic Systems
Epic Cadence Certification
Epic Prelude Certification
7.5+ years of Epic Systems experience
Enterprise Application Support
Incident & Problem Management
Application Troubleshooting
System Monitoring & Reliability

KEY RESPONSIBILITIES

• Work as an Epic SME and collaborate with multiple teams
  Lead application support activities and contribute to team decisions
  Investigate, troubleshoot and resolve complex application issues
  Provide solutions across immediate and cross-functional teams
  Improve system performance, stability and reliability
  Manage incidents and support critical enterprise applications
  Coordinate with business and technical stakeholders
  Document troubleshooting solutions and maintain knowledge bases
  Drive knowledge sharing and mentor team members
  Identify opportunities for continuous improvement and operational excellence