Enterprise Sales Manager

Kapture CX; Gurugram District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Kapture CX, an AI-first Customer Experience platform, seeks a Senior Manager – Enterprise Sales to drive big enterprise opportunities in India, with a focus on North India / Delhi NCR.

You will work with CXOs and senior stakeholders to translate business challenges into AI and CX automation solutions, leading end-to-end sales cycles and negotiating high-value contracts.

Qualifications

• Minimum 4–10 years of experience in Enterprise Sales / B2B Technology Sales / SaaS Sales / Solution Sales.
• Proven track record of closing enterprise deals and achieving sales targets.
• Strong experience in enterprise sales and complex solution selling.
• Experience managing large, multi-stakeholder sales cycles and engaging CXOs and senior decision-makers.
• Strong consultative, value-based and solution-based selling skills.
• Experience owning the complete enterprise sales cycle from prospecting to closure.
• Ability to negotiate and structure deals with stakeholders.
• Minimum ARR ownership of ₹4–5 Cr is good to have.

Responsibilities

• Identify, prospect and close high-value enterprise opportunities across India.
• Build and maintain relationships with CXOs, VPs, Business Heads, CIOs, CTOs, COOs and CX leaders.
• Own the complete sales cycle from prospecting, discovery to negotiation and closure.
• Understand customer challenges and position AI, Agentic AI, Voice AI, Conversational AI and CX automation solutions around outcomes.
• Lead complex, multi-stakeholder sales cycles.
• Engage enterprise customers through long sales cycles and maintain momentum.
• Collaborate with Pre-Sales, Product, Customer Success and Marketing to tailor solutions.
• Build a strong enterprise pipeline and hit revenue targets.
• Drive negotiations and contract closure; maintain CRM data and forecasts.
• Develop strategic relationships with key accounts and identify expansion opportunities.

Skills

Enterprise sales

B2B technology sales

SaaS sales

Solution selling

CXO engagement

Negotiation

Stakeholder management

Pipeline building

North India / Delhi NCR network

Tools

CRM software

Job description

Kapture CX is an AI-first Customer Experience platform helping enterprises automate and transform customer interactions through AI Agents, Agentic AI, Voice AI, Conversational AI, omnichannel engagement, workflow automation, and AI-powered customer support.

With its AgentOS platform, Kapture enables enterprises to deploy, orchestrate, monitor, and optimize AI agents across customer service, sales, collections, and other business workflows. By integrating with enterprise systems, Kapture goes beyond basic automation to enable AI agents to execute end-to-end tasks and deliver measurable improvements in customer experience, operational efficiency, and cost-to-serve.

Over 1,000 clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, BigBasket, Meesho, Airtel Payments Bank and Cathay Pacific.

Kapture CX is headquartered in Bangalore, with offices in Mumbai and Delhi/NCR, and a global presence across the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

As a Senior Manager – Enterprise Sales, you will drive revenue growth by identifying, developing, and closing large enterprise opportunities for Kapture's AI-powered CX and automation solutions across India, with a strong focus on North India / Delhi NCR.

You will work closely with CXOs, business leaders, technology teams and other senior stakeholders, understanding their business challenges and positioning Kapture's AI, Agentic AI and CX solutions to deliver measurable business outcomes.

This is a hands-on enterprise sales role where you will own the sales cycle end-to-end, from prospecting and discovery through solution positioning, commercial negotiations and closure.

Here's what you will do

• Identify, prospect and close high-value enterprise opportunities across India.
• Build and maintain strong relationships with CXOs, VPs, Business Heads, CIOs, CTOs, COOs and CX leaders.
• Own the complete sales cycle from prospecting, discovery and solution positioning to negotiation and closure.
• Understand customer business challenges and position AI, Agentic AI, Voice AI, Conversational AI and CX automation solutions around measurable business outcomes.
• Lead complex, consultative sales cycles involving multiple business and technical stakeholders.
• Effectively engage and nurture enterprise customers throughout long sales cycles, maintaining momentum and stakeholder alignment.
• Work closely with Pre-Sales, Product, Customer Success and Marketing teams to develop tailored solutions and proposals.
• Build a strong and predictable enterprise sales pipeline and consistently achieve revenue targets.
• Drive commercial negotiations, deal structuring and contract closure.
• Maintain accurate CRM data, sales forecasts and opportunity tracking.
• Develop strategic relationships with key accounts and identify opportunities for expansion, cross-sell and upsell.
• Build and leverage an enterprise network across North India / Delhi NCR, while also contributing to Pan-India opportunities.

What does success look like in this role?

You consistently achieve or exceed revenue targets, build a healthy enterprise pipeline, close strategic enterprise deals, and establish Kapture CX as a trusted AI-powered Customer Experience and automation partner for large enterprises.

You are able to independently manage complex enterprise sales cycles, engage senior decision-makers effectively, and translate customer business challenges into compelling technology solutions.

What would make you a good fit?

Must-Have

• Minimum 4 years and up to 10 years of experience in Enterprise Sales / B2B Technology Sales / SaaS Sales / Solution Sales.
• Proven track record of closing enterprise deals and consistently achieving sales targets.
• Strong experience in enterprise sales and complex solution selling.
• Experience managing large, multi-stakeholder sales cycles and the ability to appropriately engage customers throughout long sales cycles.
• Proven experience engaging with CXOs and senior business / technology decision-makers.
• Strong understanding of consultative, value-based and solution-based selling.
• Experience owning the complete enterprise sales cycle, from prospecting and discovery to negotiation and closure.
• Strong commercial negotiation, deal structuring and stakeholder management skills.
• Demonstrated ability to build and manage a healthy enterprise pipeline.
• Minimum ARR ownership of ₹4–5 Cr is good to have.

Good to Have

• Experience selling AI, GenAI, AI Agents, Agentic AI, Voice AI, Conversational AI, CX, CRM, Contact Center, automation or enterprise software solutions.
• Experience in B2B SaaS or enterprise technology sales.
• Experience selling CRM solutions.
• Existing enterprise relationships across BFSI, Retail, E-commerce, Travel, Logistics, Consumer Brands or other large enterprise segments.
• Experience closing high-value / multi-year SaaS or technology contracts.
• Experience in fast-growing SaaS, AI or technology companies.
• Strong enterprise network across North India / Delhi NCR.
• Pan-India enterprise sales experience is a strong advantage.
• Experience working closely with Pre-Sales, Solution Consulting, Product and Customer Success teams on complex enterprise opportunities.

Note: Domain expertise in CRM, BFSI, Retail, Digital Transformation or AI is an advantage but not mandatory. The key requirement is strong enterprise sales experience, CXO engagement, complex solution selling and revenue ownership.

Why should you be interested?

• Opportunity to sell and scale AI-led enterprise solutions with a rapidly growing SaaS company.
• Ownership of strategic enterprise opportunities with direct exposure to senior leadership.
• Opportunity to work at the forefront of Agentic AI and Customer Experience transformation.
• High-impact role with significant ownership of revenue and GTM growth.
• Competitive compensation, performance-based incentives and ESOPs.
• Fast-paced culture that values ownership, customer obsession and execution.