Enterprise Account Manager

Keka Technologies Private Limited; Bengaluru; On-site; INR 2,300,000 - 2,700,000; Full time

Benefits offered by this job

Health insurance

ESOPs

Top-tier equipment

Job summary

Zenskar is hiring in Bengaluru for a Customer Success/Account Management leader who will own onboarding and post-go-live success for enterprise customers with large deal sizes. You will collaborate with product, engineering, design, and sales to deliver structured workflows and customer value.

You will translate business requirements into scalable Zenskar configurations, manage senior stakeholders, and drive adoption across North America. Hybrid work model; 2 days on-site in Bengaluru.

Qualifications

• 7–10 years of experience in Account Management / Implementation / Customer Success for enterprise customers.
• Hands-on experience supporting customers across North America markets.
• Strong stakeholder management and customer communication skills.
• Conceptual understanding of SaaS architecture and APIs.
• Prior experience with Salesforce CRM.
• Strong analytical skills and structured problem-solving ability.
• Ability to understand functional domains like billing, revenue recognition, receivables.
• Entrepreneurial mindset with high ownership and bias for action.
• Willingness to work US time zones (~430 am IST) on weekdays (Mon-Fri).
• Self-motivated, proactive, and comfortable operating with minimal supervision.

Responsibilities

• Own onboarding and post-go-live success for enterprise customers with $50K+ average deal sizes.
• Understand customer billing models and configure contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementations, ensuring onboarding within 3–8 weeks.
• Translate complex business requirements into structured Zenskar workflows and setups.
• Own delivery timelines and customer communication from kickoff to go-live.
• Track progress, flag risks early, and ensure milestones land on time.
• Run weekly status checkpoints with customer stakeholders.
• Manage senior stakeholders including CTOs, CFOs, and CEOs.
• Act as the voice of the customer internally, sharing feedback with Product and Engineering.
• Create clear handoff documentation and elevate issues to closure.
• Create customer-specific onboarding and configuration documentation.
• Contribute to internal wikis, enablement material, and product documentation.
• Communicate clearly for CXOs and technical teams.

Skills

Enterprise account management

Customer success

Implementation management

Salesforce CRM

APIs & SaaS architecture

Stakeholder management

Analytical thinking

Problem solving

US time zone readiness

Tools

Salesforce CRM

Job description

If you are expecting a working playbook that you can execute upon, Zenskar is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing

You’ll be responsible for converting, onboarding, managing, and proactively driving success for enterprise customers.

Implementation & Account Ownership

• Own onboarding and post-go-live success for enterprise customers with $50K+ average deal sizes.
• Understand customer billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementations, ensuring successful onboarding within 3–8 weeks.
• Translate complex business requirements into structured Zenskar workflows and setups.

Project Management

• Own delivery timelines and customer communication from kickoff to go-live.
  • Track progress, flag risks early, and ensure milestones land on time without follow-ups.
  • Run weekly status checkpoints with customer stakeholders.

Stakeholder Management & Escalation

• Manage senior stakeholders including CTOs, CFOs, and CEOs.
  • Act as the voice of the customer internally, sharing structured feedback with Product and Engineering.
  • Create clear handoff documentation and elevate issues when needed, driving them to closure.

Documentation & Enablement

• Create customer-specific onboarding and configuration documentation.
  • Contribute to internal wikis, enablement material, and product documentation.
  • Communicate clearly - simple enough for CXOs, detailed enough for technical teams.

Key Qualifications

• 7–10 years of experience in Account Management / Implementation / Customer Success for enterprise customers
• Hands‑on experience supporting customers across global markets, especially North America
• Strong stakeholder management and customer communication skills
• Conceptual understanding of SaaS architecture and APIs
• Prior experience with Salesforce CRM
• Strong analytical skills and structured problem‑solving ability
• Ability to understand functional domains like billing, revenue recognition, receivables
• Entrepreneurial mindset with high ownership and bias for action
• Willingness to work US time zones (~430 am IST) on weekdays (Mon-Fri)
• Self‑motivated, proactive, and comfortable operating with minimal supervision
• Not taking yourself too seriously

Compensation

• INR 23-27L + ESOPs - Meaningful equity in a fast-growing startup
• Health insurance for you and your family
• Top-tier equipment and tools

Location

• Hybrid - 2 days per week (Tuesday, Thursday)