Ent. & Bus. Applications Sr Analyst

NTT DATA, Inc.; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

NTT DATA, Inc. is seeking a Senior Service Transition Specialist to lead complex service transitions end-to-end. You will drive planning, scoping, and pricing, govern transitions, and coordinate with clients and internal teams to ensure timely and within-cost deliveries.

Strong PM discipline and stakeholder management are essential. The role requires advanced understanding of IT service portfolios, governance frameworks, and the ability to forecast risks and issues, enabling a smooth handover to

Qualifications

• Bachelor’s degree in Information Technology or related field.
• Recognized Project Management certification (PMP, PRINCE2) preferred.
• ITIL certification preferred.

Responsibilities

• Provides comprehensive plans with scoping and pricing for transition programs.
• Manages transition projects from inception to completion.
• Maintains client relationships and communications with internal stakeholders.
• Plans engagement sessions with stakeholders during service transition.
• Manages and mitigates transition risks.
• Handles escalations per standard processes.
• Reports on transition execution and issues.
• Handover for service execution and readiness validation.
• Supports new services via Early-life-support as required.

Skills

Service Transition

Project governance

Stakeholder management

Communication

Risk management

Contractual collateral

Planning & scheduling

Leadership

Education

Bachelor’s in IT or related field

PM certification (PMP/PRINCE2)

ITIL certification

Tools

ITIL

PM frameworks

Job description

The Senior Service Transition Specialist is an advanced subject matter expert, responsible for the transition of clients with medium to complex services engagements.

The responsibility aligned to this role ranges from input to selling activities and service design, on-boarding and operational readiness validation through to the conclusion of early life support.

This focus within this role remains on achieving a successfully transitioned service to the agreed timeframe, costs and service outcomes.

Key Responsibilities:

• Provides comprehensive project plans and robust scoping and pricing for transition programs.


• Implements, runs, governs and controls transition projects / programs from inception through to completion.


• Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project.


• Plans and facilitates engagement sessions with stakeholders in a service transition project.


• Manages and mitigates service transition risks.


• Manages client and internal escalations as per the standard escalation processes.


• Manages variance orders surfaced during service transition phase due to requirements mismatch and / or new requirements.


• Reports on transition execution against the contracted planning and identify any major issues.


• Ensures handover for service execution and operational readiness validation has been successful.


• Supports new services through an Early-life-support model as required.


• Ensures that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.


• Manages virtual teams to deliver the planned outcome for transition and transformation projects.


• Manages thorough validation and testing of services provisioned as part of the transition.


• Performs any other related task as required.

Knowledge and Attributes:

• Advanced understanding of the organization's services portfolio and capabilities.


• Advanced track record of medium to complex Services Transition Management delivery within an IT environment


• Advanced knowledge of Project and Transition Management governance, frameworks and methodology.


• Excellent ability to communicate and negotiate at a senior-management level.


• Ability to interpret, deconstruct and contribute to contractual collateral.


• Excellent presentation and organization skills.


• Highly analytical and data orientated.


• Advanced ability to construct plans and schedules within a framework.


• Advanced ability to look ahead and mitigate potential issues before they arise.


• Advanced business and commercial acumen.


• Ability to think tactically with an understanding of the operations of a service delivery and operations business.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or related field.


• Recognized Project Management certification (PMP, PRINCE2) preferred.


• ITIL certification preferred.

Required experience:

• Advanced experience within Service Transitioning / Project management.


• Advanced experience in applying, managing and executing transition management approaches and applicable methodologies.


• Advanced demonstrated track record of completing successful transitions into a multi-tier delivery organization.


• Advanced experience in managing stakeholder relationships, including clients and vendors.