Engineering Manager - Customer Experience & Martech

Styli; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Styli is seeking an Engineering Manager to lead the Customer Experience charter for a mobile-first eCommerce platform. You will manage a cross-functional team overseeing search, navigation, personalization, PDP, and checkout to ensure a seamless experience for millions of users across web and mobile (Android/iOS).

Responsibilities include setting architecture direction, driving performance in low-bandwidth markets, and partnering with Product, UX, QA, and Analytics to embed customer voice and

Qualifications

• 10+ years in software engineering with 3–4 years managing cross-functional product teams.
• Frontend or mobile background with React/React Native/Flutter.
• Backend development with MERN, Java, Python; ecommerce or mobile-first apps.
• Strong focus on performance, localization, and modern testing practices.

Responsibilities

• Lead CX verticals: home, search, PDP, checkout, account, and post-order flows.
• Drive architecture and technical direction across web and mobile platforms (Android, iOS).
• Ensure features perform in low-bandwidth markets and localize Arabic/English.
• Grow and manage a high-performing cross-functional team; conduct 1:1s and career planning.
• Collaborate with Product, UX, QA, and Analytics partners; drive OKRs.

Skills

React

React Native

Flutter

MERN

Java

Python

Product sense

Performance optimization

Localization

Tools

Firebase

Optimizely

Amplitude

Google Analytics / GA

Mixpanel

GCP

Kubernetes

Job description

Job Title: Engineering Manager – Cx & Martech (Mobile-First eCommerce)

About Styli Marketplace:

Styli is a fast-growing fashion eCommerce platform, built for the mobile-first customer. We’re transforming how young, trend-savvy customers shop online—through fast delivery, value-driven pricing, and seamless digital experiences. As we scale across markets, our Customer Experience engineering team plays a vital role in shaping high-impact, user-first journeys across discovery, purchase, and post-order touchpoints.

Role Overview: We are hiring an experienced Engineering Manager to lead the Customer Experience charter, with a focus on crafting intuitive, performant, and personalized experiences for our mobile and web users. You will manage a cross-functional team responsible for search, navigation, home personalization, product detail experience, and frictionless checkout ensuring a world-class journey for millions of users.

Responsibilities

Product & Platform Execution

• Lead execution of key CX verticals: home, search, product listing, PDP, checkout, account, and post-order flows.
• Drive architecture and technical direction across web and mobile platforms (Android, iOS)
• Ensure features are performant in low-bandwidth, mobile-heavy markets, and localize gracefully for Arabic and English.
• Grow and manage a high-performing team of engineers (frontend, backend, mobile), fostering a culture of ownership and continuous learning.
• Conduct regular 1:1s, performance reviews, and career development plans.
• Collaborate closely with Product, UX, QA, and Analytics partners.

Metrics-Driven Delivery

• Set and track OKRs tied to CX metrics: search conversion, PDP bounce rate, funnel drop-offs, repeat purchase rates, and Core Web Vitals.
• Champion A/B testing, experimentation, and instrumentation to inform decisions with real user data.

Customer Obsession

• Stay close to user pain points via heatmaps, user sessions, CS feedback, and local market insights.
• Partner with UX Research and Design to embed voice-of-customer into the delivery process.
• Drive initiatives to improve accessibility, localization, and personalization across the journey.

Cross-Functional Collaboration

• Align with Customer Support, Product Marketing, and Growth teams to close the loop on the customer journey.
• Coordinate with Infra and Platform teams to ensure scalability, uptime, and observability of customer-facing components.

Qualifications

• 10+ years in software engineering, including 3-4 years managing cross-functional product teams.
• Strong frontend or mobile background with experience in frameworks like React, React Native, or Flutter.
• Strong backend development background with experience in MERN, JAVA, Python etc.
• Experience in building eCommerce or customer-facing apps for mobile-first or emerging markets.
• Deep understanding of web and mobile performance, localization (especially Arabic script handling), and modern testing practices. Experience working with experimentation platforms (e.g., Firebase, Optimizely) and user analytics (e.g., Amplitude, GA, Mixpanel).
• Strong product sense and ability to translate customer needs into scalable solutions.

Nice to Have

• Experience in fashion eCommerce or D2C marketplaces.
• Exposure to personalization and recommendation platforms.
• Familiarity with GCP, Kubernetes, and Elastic stack.