Engineer - Unified Communications Operations -Pune

VOIS; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Career progression opportunities

Work on global enterprise platforms

Exposure to automation programmes

Job summary

VOIS is seeking an individual for 2nd line operational support focused on Cisco Unified Communications and Voice over IP solutions. The role involves resolving complex incidents and supporting customer onboarding.

The ideal candidate has a graduation degree, advanced Cisco knowledge, and experience in Linux systems administration. Join VOIS to work with cutting‑edge technologies in a dynamic team environment.

Qualifications

• Hold a graduation degree with 1+ years of experience in unified communications or networking.
• Possess advanced knowledge of Cisco Nexus 7K & 9K.

Responsibilities

• Deliver end‑to‑end 2nd line technical support for unified communications services.
• Resolve customer‑reported incidents per service level agreements.
• Onboard new customers including configuration and testing.

Skills

Cisco Nexus 7K & 9K

Routing and switching technologies

Linux systems administration

Automation tools

Effective communication skills

Education

Graduation degree

Tools

Remedy

Netcool

Palladion

VoIP Future

Science Logic

Job description

About This Role

We are seeking an individual to provide comprehensive 2nd line operational support for Cisco Unified Communications and Voice over IP solutions in a global enterprise environment. This role focuses on resolving complex incidents, performing change activities, maintaining high service availability, and supporting customer onboarding. The position is aligned with VOIS’ network transformation agenda and requires strong collaboration to identify automation opportunities, enhance operational efficiency, and contribute to long‑term service excellence.

What you will do

• Deliver end‑to‑end 2nd line technical support for unified communications services across data centre infrastructures.
• Support technologies including Cisco Nexus 7K & 9K, Cisco ASA and Firepower firewalls, Catalyst switches, and routers.
• Manage and coordinate vendor interactions to ensure timely issue resolution.
• Resolve customer‑reported incidents in line with defined service level agreements.
• Contribute to planning, assessment, and execution of change requests.
• Onboard new customers within the production environment, including configuration, testing, and updating inventory systems.
• Generate and analyse signalling load and traffic reports to enhance performance KPIs.
• Oversee technical service ramp‑up activities such as installation, configuration, and platform setup tasks.

Maintain and enhance knowledge bases and inventory databases for operational accuracy.

Who you are

• Possess advanced knowledge of Cisco Nexus 7K & 9K, ASA and vASA firewalls.
• Skilled in routing and switching technologies, including BGP, OSPF, MPLS, and EIGRP.
• Proficient in Linux systems administration.
• Experienced in tools such as Remedy, Netcool, Palladion, VoIP Future, and Science Logic.
• Demonstrate effective written and verbal communication skills.
• Hold a graduation degree with 1+ years of experience in implementation or incident management roles related to unified communications or networking.
• Have good understanding of automation tools and methodologies used in cognitive or network automation domains.
• Adapt proactively to emerging technologies and collaboration platforms.

What’s in it for you

• Opportunity to work on global enterprise unified communications platforms with cutting‑edge Cisco technologies.
• Potential career progression from 2nd line engineer to Subject Matter Expert (SME).
• Exposure to network transformation initiatives and automation programmes.
• Collaboration with diverse global teams supporting large‑scale telecom environments.
• Ability to strengthen technical depth and operational excellence in a highly dynamic setting.

What Skills You Will Learn

• Advanced troubleshooting and diagnostics across multi‑vendor unified communications landscapes.
• Hands‑on experience with automation tools, scripts, and operational optimisation.
• Skills in managing large‑scale enterprise changes with high success rates.
• Enhanced cross‑functional collaboration in global operations environments.
• Broader understanding of network transformation and cognitive automation frameworks.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.