Engineer - IT Service Management 4A

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Genpact in India seeks an Engineer - IT Service Management to design, implement, and optimize ITSM tools and workflows. You will collaborate with cross-functional teams to improve service delivery and user experience, while ensuring compliance with best practices and policies.

You will thrive in a fast-moving, innovation-driven environment, applying ITSM, incident management, and governance to drive measurable outcomes for global enterprises.

Qualifications

• Bachelor's degrees in commerce, economics, or finance.
• MBA or Master's in Business Analytics preferred.

Responsibilities

• Implement and maintain IT Service Management tools and systems.
• Design, configure, and customize ITSM workflows based on business needs.
• Monitor and analyze ITSM processes and performance metrics to identify areas for improvement.
• Collaborate with cross-functional teams to streamline service delivery and enhance user experience.
• Develop and update ITSM policies, procedures, and documentation to ensure compliance and best practices.
• Provide technical support and training to end-users on ITSM tools and processes.

Skills

Agile Methodology

Collaboration Tools

Design Thinking

Executive Presence

Incident Management

Inclusion

Personal Effectiveness

Storytelling

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Masters - Business Administration

Masters - Business Analytics

Tools

ServiceNow Certified Application Developer

Job description

Engineer - IT Service Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Implement and maintain IT Service Management tools and systems;
• Design, configure, and customize ITSM workflows based on business needs;
• Monitor and analyze ITSM processes and performance metrics to identify areas for improvement;
• Collaborate with cross-functional teams to streamline service delivery and enhance user experience;
• Develop and update ITSM policies, procedures, and documentation to ensure compliance and best practices;
• Provide technical support and training to end-users on ITSM tools and processes.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• ServiceNow Certified Application Developer - ServiceNowServiceNow

Required Skills

• Agile Methodology
• Collaboration Tools
• Design Thinking
• Executive Presence
• Incident Management
• Inclusion
• Personal Effectiveness
• Storytelling

Language

English (Required)

Language Proficiency

• Proficient - C2

Job Type

Regular

Master Skill List -

IT Service Management

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.