Engineer III- Compute

Insight; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Medical Insurance

Learning Platform

Certificate Reimbursement

Remote work flexibility

Job summary

Insight, a Fortune 500 Solutions Integrator, seeks a seasoned IT systems engineer to resolve client issues in hybrid roles across multiple locations. You will handle incidents, changes, and requests while contributing to knowledge articles and repeatable procedures to empower junior teammates.

Strong admin skills across Windows, Linux, and virtualization are essential. You will participate in ITIL processes, monitor queues, and provide escalation support within a Managed Services framework,

Qualifications

• Bachelor's degree or higher in IT or system administration.
• 5+ years of technical support experience with enterprise systems.
• Certifications at associate level are preferred while pursuing professional-level.

Responsibilities

• Serve as second level escalation for junior teammates and mentor.
• Support devices and systems including Windows Server, Linux, and virtualization suites.
• Resolve incidents, fulfill service requests, and perform root cause analysis.
• Create and update knowledge articles and procedures for consistent resolutions.
• Monitor systems via ServiceNow and participate in on-call rotations.

Skills

Windows Server

Linux

VMware Suite

Proxmox

Red Hat OpenShift

Hyper-V

Nutanix

Exchange

Active Directory

ServiceNow

Education

Bachelor's degree in IT/ System Administration

Tools

ServiceNow

Job description

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Requisition Number: 105450

Location: The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, Pune
Shift: US aligned hours- Night shift

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

Job Summary

Engineers will utilize knowledge, skill and process to resolve client issues, while meeting all SLA targets, participating in continuous improvement processes, and utilizing Insight-provided tools and systems.

Engineers are expected to participate in ITIL processes Incident, Problem, Request, Change, and will author and update knowledge articles and repeatable procedures to ensure junior teammates can independently resolve 80% of incident, without requiring escalation.

Roles and Responsibilities

• Serves as a second level escalation resource to junior teammates. Provides mentoring and training. Creates knowledge.
• Professional level ability to navigate and support devices and systems such as Windows Server, Linux, VMWare Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory, and similar enterprise vendor toolsets.
• Will resolve incidents, fulfill service requests, and conduct problem determination and remediation for enterprise networking or datacenter environments subscribed to Insight Managed Services, while adhering to committed service level agreements.
• Creates and updates knowledge articles to aid in incident resolution, and request fulfillment efforts. Drafts method of procedure documentation.
• Makes recommendations for client-specific technology improvements, and reports on lifecycle and system health of devices in a client environment.
• Supports problem identification and management efforts including root cause analysis, known error records, etc, and is a member of an on‑call rotation.
• Will actively monitor, and work from queues in ServiceNow and will function as a technical escalation from junior teammates.

Key Technical Skills

• Bachelor's degree or higher, focusing on IT, System Administration, or other related studies.
• Five or more years of demonstrated experience providing technical support for common enterprise systems and assocaited administration. Experience with Windows Server, Linux, VMWare Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory.
• Preferred- Maintain one or more associate level certifications working to obtain an professional-level certification

What you can expect

We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location - even an international destination - for up to 30 consecutive calendar days per year.
• Medical Insurance
• Professional Development: Learning Platform and Certificate Reimbursement

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Today's talent leadstomorrow's success. Learn more about Insight: https://www.linkedin.com/company/insight/

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location: Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

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