Engineer II

Insight; Hyderabad; Hybrid; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Medical Insurance

Health Benefits

Learning platform & cert reimbursement

Job summary

Insight is seeking a Cloud Engineer II – M365 to provide escalated support for complex Microsoft 365 issues. You will troubleshoot access, permissions, and configurations, administer Exchange Online, and implement security measures.

The role covers SharePoint Online, OneDrive, and Teams configurations, with emphasis on identity, SSO, MFA, and MDM policy management. The candidate should have a BE/B.Tech with 2+ years in Level 2 MS 365 support, strong security/compliance knowledge, and PowerShell

Qualifications

• BE/B.Tech required or equivalent.
• MS-100 and MS-101 certifications are highly desirable.
• ITILv4 knowledge beneficial.
• 2+ years in Level 2 support for Microsoft 365 services.
• Strong understanding of 365 security and compliance features.
• PowerShell scripting for automation.
• Excellent analytical and communication skills.

Responsibilities

• Provide escalated support for complex MS 365 issues.
• Troubleshoot and resolve access, permissions, and configuration problems.
• Administer Exchange Online mailbox management and mail flow.
• Implement email security measures (anti-phishing, anti-malware).
• Design SharePoint Online and OneDrive configurations.
• Support Microsoft Teams including advanced configurations and integration.
• Configure SSO and MFA for security.
• Assist with MDM policies and device connectivity issues.

Skills

Microsoft 365

PowerShell

Security & compliance

Analytical thinking

Communication

Level 2 support

Education

BE/B.Tech

Tools

PowerShell

Azure Active Directory

Job description

Cloud Engineer II – M365

Location: This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram area.

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Cloud Engineer II – M365, you will provide escalated support for complex Microsoft 365-related issues reported by Level 1 support and end-users. We will count on you to troubleshoot and resolve advanced problems related to user access, permissions, and configurations. Along the way, you will get to:

• Administer and optimize Microsoft Exchange Online, including mailbox management, transport rules, and mail flow configurations.
• Implement and maintain email security measures, such as anti-phishing and anti-malware settings.
• Design and implement advanced configurations in SharePoint Online and OneDrive for Business.
• Resolve complex issues related to site and document access & management, permissions, and collaboration in SharePoint.
• Provide expertise in Microsoft Teams, including advanced configurations, channel management, and integration with other services.
• Troubleshoot and optimize audio/video conferencing, meetings, guest access management and issues, etc in Teams.
• Implement and manage advanced identity and access management features, including Azure AD Premium functionalities.
• Configure and troubleshoot Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for enhanced security.
• Implement and enforce advanced security measures within Microsoft 365, such as Data Loss Prevention (DLP) policies and Information Governance.
• Participate in security incident response and investigations.
• Configure and optimize Mobile Device Management (MDM) policies for a variety of devices accessing Microsoft 365.
• Troubleshoot and resolve advanced device connectivity issues
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• BE/B.Tech
• Certifications such as MS-100 , MS-101 and ITILv4 are highly desirable.
• Proven experience in a Level 2 support role with a focus on Microsoft 365 services.
• Strong understanding of Microsoft 365 security and compliance features.
• Proficiency in PowerShell scripting for automation.
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration skills

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location-even an international destination for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Learn more about Insight: https://www.linkedin.com/company/insight/

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India