Staff AI Engineer

Insight Enterprises, Inc.; Gurugram District; Hybrid; INR 4,000,000 - 6,800,000; Full time

Job summary

Insight Enterprises, Inc. is seeking a Staff AI Engineer to architect enterprise‑grade AI/ML solutions and lead the offshore AI practice. You will design scalable, secure data pipelines, mentor senior engineers, and partner with leadership to drive ai strategy across the organization.

You will steer RAG and search pipelines, manage CCIA migrations, integrate with CCaaS platforms like UJET, and ensure robust observability and MLOps as part of scalable production deployments.

Qualifications

• 7+ years in IT with architecting and deploying enterprise AI/ML solutions.
• Proven track record leading the technical delivery of multi-component systems.
• 2+ years of production GenAI experience and multi-agent systems.

Responsibilities

• Architect Retrieval-Augmented Generation (RAG) pipelines using Vertex AI Vector Search and BigQuery.
• Oversee migrations (Dialogflow ES to CX) and CCaaS integrations (e.g., UJET) for enterprise AI
• Design end-to-end data pipelines (BigQuery, Apache Beam) for model training and real-time inference
• Provide technical mentorship to Senior engineers and establish AI observability and MLOps standards
• Lead strategic pre-sales workshops with onshore architects to demonstrate AI/ML value to executives

Skills

AI/ML architecture

Team leadership

GCP Vertex AI

LangGraph / LangChain

Google ADK

Stakeholder communication

Tools

BigQuery

Apache Beam

Vertex AI

GKE

Dialogflow CX

Cloud Run/Functions

UJET

Job description

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Gurugram Gurgaon HR, IN

Requisition Number: 106452

Location: This is a hybrid opportunity in Gurugram, Trivandrum area.

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Staff AI Engineer, you will be the technical cornerstone of our offshore AI practice. You will go beyond individual project delivery to architect the foundational frameworks that power our AI initiatives. You will lead the design and implementation of sophisticated, agentic AI systems and robust data pipelines, ensuring they are scalable, secure, and production-ready. Your mission is to bridge the gap between cutting-edge AI research and enterprise-grade reliability, serving as a mentor to senior engineers and a strategic partner to leadership Along the way, you will get to:

• Advanced RAG & Search: Architect sophisticated Retrieval-Augmented Generation (RAG) pipelines. This includes implementing advanced chunking strategies, hybrid search (vector + keyword), and reranking mechanisms using Vertex AI Vector Search and BigQuery.
• CCAI & Conversational Systems: Act as the lead authority for Contact Center AI (CCAI) ecosystems. Oversee complex migrations (e.g., Dialogflow ES to CX) and integrate AI agents with CCaaS platforms like UJET
• Data Engineering for AI: Design end-to-end data solutions for unstructured data ingestion. Build robust ETL/ELT pipelines in BigQuery and Apache Beam to support model training, fine-tuning, and real-time inference
• Technical Leadership: Provide technical mentorship to Senior (L4) engineers, conduct deep-dive code/architecture reviews, and establish organizational standards for AI observability and MLOps
• Strategic Pre-Sales: Partner with onshore architects to lead technical workshops, craft compelling proposals, and demonstrate the business value of complex AI/ML strategies to executive stakeholders.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Experience: 7+ years in IT, with a proven track record of architecting and deploying enterprise-grade AI/ML solutions. You should have a history of leading the technical delivery of complex, multi-component systems.
• Generative AI & Agentic Systems: 2+ years of production-grade GenAI experience. Expertise in building multi-agent systems using Google Agent Development Kit (ADK) and orchestration frameworks like LangGraph or LangChain. You must be able to design autonomous agents that handle complex reasoning (ReAct, Chain-of-Thought).
• Advanced RAG & Search: Deep expertise in architecting Retrieval-Augmented Generation (RAG) pipelines. This includes designing advanced chunking strategies, hybrid search (vector + keyword), and reranking mechanisms using Vertex AI Vector Search and BigQuery.
• CCAI Expertise: Specialized experience in Google Contact Center AI (CCAI). You should understand the full ecosystem, from Dialogflow CX flows to integration with CCaaS platforms (e.g., UJET) and Agent Assist implementations.
• Data Engineering for AI: Design and implement robust data pipelines for unstructured data ingestion, transformation, and validation to support LLM fine-tuning and real-time inference.
• GCP Mastery: Expert-level hands-on experience with the Google Cloud Platform (GCP) stack: Vertex AI (Search, Conversation, Model Garden), Cloud Functions/Cloud Run, and GKE.
• Technical Leadership: Proven ability to provide technical mentorship to Senior (L4) engineers, conduct architectural reviews, and define best practices for AI safety, observability, and MLOps.
• Communication: Exceptional ability to articulate complex AI/ML architectures to both technical teams and executive stakeholders, acting as a bridge between business requirements and technical execution.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Professional Development: Learning Platform and Certificate Reimbursement

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Today's talent leads tomorrow's success. Learn more about Insight:

https://www.linkedin.com/company/insight/

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

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