Engineer II

Cyod; Bengaluru; Hybrid; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Freedom to work from another location

Medical Insurance

Health Benefits

Professional Development

Shift Allowance

Job summary

Insight is seeking a Cloud Engineer II – M365 to provide escalated support for complex Microsoft 365 issues and to optimize Exchange Online, SharePoint Online, OneDrive, and Teams. You will implement advanced identity and access management, MFA, SSO, and security controls while collaborating with IT and security teams.

The role requires strong technical proficiency, certifications such as MS-100/101, and a BE/B.Tech background. A hybrid work setup across multiple Indian locations is offered.

Qualifications

• Proven experience in a Level 2 support role with a focus on Microsoft 365 services.
• Strong understanding of Microsoft 365 security and compliance features.
• Proficiency in PowerShell scripting for automation.

Responsibilities

• Provide escalated support for complex Microsoft 365-related issues.
• Troubleshoot and resolve advanced problems in Exchange Online, SharePoint Online, OneDrive, and Teams.
• Configure and optimize M365 identity and access management (Azure AD, SSO, MFA).
• Implement and maintain security measures including DLP and information governance.
• Assist in security incident response and investigations.
• Collaborate with cross-functional teams to ensure smooth adoption and governance.

Skills

Microsoft 365

PowerShell

Microsoft 365 security

Azure Active Directory

SSO/MFA configuration

SharePoint Online

Teams configuration

Education

BE/B.Tech

MS-100 / MS-101 certifications

ITIL v4 certification

Tools

PowerShell

Microsoft 365 admin portal

Azure AD

Job description

Cloud Engineer II – M365

Location: This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram area.

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Cloud Engineer II – M365, you will provide escalated support for complex Microsoft 365-related issues reported by Level 1 support and end-users. We will count on you to troubleshoot and resolve advanced problems related to user access, permissions, and configurations. Along the way, you will get to:

• Administer and optimize Microsoft Exchange Online, including mailbox management, transport rules, and mail flow configurations.
• Implement and maintain email security measures, such as anti-phishing and anti-malware settings.
• Design and implement advanced configurations in SharePoint Online and OneDrive for Business.
• Resolve complex issues related to site and document access & management, permissions, and collaboration in SharePoint.
• Provide expertise in Microsoft Teams, including advanced configurations, channel management, and integration with other services.
• Troubleshoot and optimize audio/video conferencing, meetings, guest access management and issues, etc in Teams.
• Implement and manage advanced identity and access management features, including Azure AD Premium functionalities.
• Configure and troubleshoot Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for enhanced security.
• Implement and enforce advanced security measures within Microsoft 365, such as Data Loss Prevention (DLP) policies and Information Governance.
• Participate in security incident response and investigations.
• Configure and optimize Mobile Device Management (MDM) policies for a variety of devices accessing Microsoft 365.
• Troubleshoot and resolve advanced device connectivity issues
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• BE/B.Tech
• Certifications such as MS-100 , MS-101 and ITILv4 are highly desirable.
• Proven experience in a Level 2 support role with a focus on Microsoft 365 services.
• Strong understanding of Microsoft 365 security and compliance features.
• Proficiency in PowerShell scripting for automation.
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration skills

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

Learn more about Insight: https://www.linkedin.com/company/insight/