Engineer II

Insight; Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Flexible location

Medical Insurance

Learning & Certification Support

Job summary

Insight is seeking a Cloud Engineer II – M365 to provide escalated support for complex Microsoft 365 issues across its hybrid India operations, including Delhi NCR, Bengaluru, Hyderabad, and Gurugram. You will troubleshoot access, permissions, and configurations, collaborating with Level 1 support and IT security teams.

The role covers Exchange Online, SharePoint Online, OneDrive, Teams, SSO/MFA, DLP and IAM features, with opportunities to upskill and advance within Insight, a Fortune 500

Qualifications

• BE/B.Tech degree required.
• Experience in Level 2 support for Microsoft 365.
• Strong PowerShell scripting skills.
• Knowledge of Microsoft 365 security and compliance features.

Responsibilities

• Provide escalated support for complex Microsoft 365 issues (user access, permissions, configurations).
• Administer Exchange Online (mailbox management, mail flow).
• Design/implement configurations in SharePoint Online and OneDrive for Business.
• Manage Microsoft Teams configurations and integrations.
• Troubleshoot Teams audio/video, meetings, guest access, and issues.

Skills

Analytical thinking

Problem solving

Communication

Collaboration

PowerShell scripting

Education

BE/B.Tech

MS-100

MS-101

ITIL v4

Tools

Microsoft 365 Admin Center

PowerShell

Job description

Requisition Number: 105306

Location: This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram area.

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Cloud Engineer II – M365, you will provide escalated support for complex Microsoft 365-related issues reported by Level 1 support and end-users. We will count on you to troubleshoot and resolve advanced problems related to user access, permissions, and configurations. Along the way, you will get to:

• Administer andoptimizeMicrosoft Exchange Online, including mailbox management, transport rules, and mail flow configurations.
• Implement andmaintainemail security measures, such as anti-phishing and anti-malware settings.
• Design and implement advanced configurations in SharePoint Online and OneDrive for Business.
• Resolve complex issues related to site and document access & management, permissions, and collaboration in SharePoint.
• Provideexpertisein Microsoft Teams, including advanced configurations, channel management, and integration with other services.
• Troubleshoot andoptimizeaudio/video conferencing, meetings, guest accessmanagementand issues,etcin Teams.
• Implement and manage advanced identity and access management features, including Azure AD Premium functionalities.
• Configure and troubleshoot Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for enhanced security.
• Implement and enforce advanced security measures within Microsoft 365, such as Data Loss Prevention (DLP) policies and Information Governance.
• Participate in security incidentresponseand investigations.
• Configure andoptimizeMobile Device Management (MDM) policies for a variety of devices accessing Microsoft 365.
• Troubleshoot and resolve advanced device connectivity issues
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• BE/B.Tech
• Certifications such asMS-100 ,MS-101andITILv4are highly desirable.
• Proven experience in a Level 2 support role with a focus on Microsoft 365 services.
• Strong understanding of Microsoft 365 security and compliance features.
• Proficiency in PowerShell scripting for automation.
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration skills

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination for up to 30 consecutive calendar days per year.
• Medical Insurance
• Professional Development: Learning Platform and Certificate Reimbursement

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India