Engineer - GISOCC IS Technology

Valeo; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Valeo is a global automotive tech leader seeking an IT Governance/Performance Analyst. You will formulate KPIs for incidents, service requests, changes, and major incidents, and track SLA violations with root causes.

The role partners with service delivery teams to review metrics, drives RCA for major incidents, and supports service catalog governance. The position emphasizes continuous service improvement and automation, requiring ITIL knowledge and strong communication across technical and

Qualifications

• Strong written and verbal communication with a customer-first mindset.
• Foundational IT infrastructure, software, security, or networking concepts; SQL knowledge to generate reports.

Responsibilities

• Formulate, track, and prepare KPIs related to Incidents, Service Requests, Changes, Problems, and Major Incidents across technology projects.
• Track SLA violations with detailed justifications and root causes for trends.
• Design and deliver monthly IT governance presentations translating KPIs into strategic analysis.
• Partner with Service Delivery Managers to review performance metrics and investigate KPI discrepancies.
• Lead governance for service catalog, ensuring mappings in JIRA reflect changes.
• Ensure Major Incidents are documented with RCA and lifecycle tracked for preventive actions.
• Audit governance tasks and identify automation opportunities to improve data accuracy.

Skills

Exceptional communication

Analytical mindset

Team player

ITIL knowledge

SQL reporting knowledge

Education

ITIL Foundation certification

Tools

SQL

Job description

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Responsibilities

1. Performance Management & KPI Reporting

• Formulate, track, and prepare comprehensive KPIs related to Incidents, Service Requests, Changes, Problems, and Major Incidents across all technology projects.
• Compile and track Service Level Agreement (SLA) violations, gathering detailed justifications and root causes for any trend deviations or missed targets.
• Design and deliver high-impact monthly IT Governance presentations for leadership, translating established KPIs and operational data into clear, strategic analysis.

2. Cross-Functional Coordination & Governance

• Partner directly with domain-specific Service Delivery Managers and Coordinators (e.g., Security, Smart Office, Infrastructure, Cloud) to review performance metrics.
• Lead analysis sessions to investigate discrepancies in KPI trends and ensure corrective actions are identified and assigned.

3. Service Catalog Management

• Act as the safeguard of Service Levels from our IT Service Catalog.
• Identify requirements for adding, modifying, or retiring services, and coordinate closely with the internal JIRA Administration team to ensure these changes are accurately mapped and reflected in the JIRA ticketing tool.

4. Problem & Major Incident Governance

• Drive Problem Management governance by ensuring that every Major Incident (P1/P2) is formally documented, investigated, and accompanied by a thorough Root Cause Analysis (RCA).
• Track the lifecycle of Problem tickets to ensure preventive measures are implemented by the respective technical teams.

5. Continuous Service Improvement (CSI) & Automation

• Proactively audit routine governance, operational, and reporting tasks to identify inefficiencies.
• Highlight and recommend automation use cases to streamline IT workflows, reduce manual toil, and improve data accuracy.

Required Skills

• Exceptional Communication: Strong written and verbal communication skills with a customer-first mindset.
• Technology Proficient: A basic, foundational understanding of IT infrastructure, software, Security, or networking concepts. SQL knowledge to generate customized reportings from the database.
• Analytical Mindset: Exceptional ability to look at data trends, ask the right questions, and identify the "why" behind the numbers.
• Team Player: Ability to collaborate effectively with both technical engineers and non-technical clients.
• ITIL Knowledge: Strong working knowledge of ITIL processes (Incident, Problem, Change, and Service Level Management). ITIL v3 or v4 Foundation certification is highly preferred.

Job: IT Support

Organization: IT Solution Center

Schedule: Full time

Employee Status: Regular

Job Type: Permanent contract

Job Posting Date: 2026-07-29

Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
More information on Valeo: https://www.valeo.com