Engineer - GISOCC IS Technology

Valeo North America Inc.; Chennai District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Valeo North America Inc. in Chennai seeks an IT Engineer to oversee KPI reporting, governance, and service catalog alignment in our IS Technology team. The role emphasizes collaboration with Service Delivery Managers, incident RCA, and data-driven improvements.

The ideal candidate will drive continuous service improvement, identify automation opportunities, and ensure accurate KPI tracking across IT domains while maintaining customer-focused communication and strong governance.

Qualifications

• Exceptional written and verbal communication with a customer-first mindset.
• Foundational understanding of IT infrastructure, software, Security, or networking concepts.
• Strong analytical ability to identify trends and root causes.
• Effective teamwork and collaboration with both engineers and non-technical clients.
• Knowledge of ITIL processes (Incident, Problem, Change, Service Level Management).

Responsibilities

• Formulate, track, and prepare KPIs for Incidents, Service Requests, Changes, Problems, and Major Incidents across technology projects.
• Compile and track SLA violations with detailed root cause and justification.
• Design and deliver monthly IT Governance presentations translating KPIs into strategic analysis.
• Partner with Service Delivery Managers to review performance metrics and drive actions.
• Drive Problem Management governance with RCA for Major Incidents and lifecycle tracking; identify preventive measures.

Skills

Exceptional Communication

IT infrastructure basics

Analytical mindset

Team collaboration

ITIL knowledge

Tools

SQL

Job description

## Engineer - GISOCC IS TechnologyApplylocations: Chennaitime type: Full timeposted on: Posted Todayjob requisition id: REQ2026078523Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.****Responsibilities********1. Performance Management & KPI Reporting***** **Formulate, track, and prepare comprehensive KPIs related to Incidents, Service Requests, Changes, Problems, and Major Incidents across all technology projects.*** **Compile and track Service Level Agreement (SLA) violations, gathering detailed justifications and root causes for any trend deviations or missed targets.*** **Design and deliver high-impact monthly IT Governance presentations for leadership, translating established KPIs and operational data into clear, strategic analysis.******2. Cross-Functional Coordination & Governance***** **Partner directly with domain-specific Service Delivery Managers and Coordinators (e.g., Security, Smart Office, Infrastructure, Cloud) to review performance metrics.*** **Lead analysis sessions to investigate discrepancies in KPI trends and ensure corrective actions are identified and assigned.******3. Service Catalog Management***** **Act as the safeguard of Service Levels from our IT Service Catalog.*** **Identify requirements for adding, modifying, or retiring services, and coordinate closely with the internal JIRA Administration team to ensure these changes are accurately mapped and reflected in the JIRA ticketing tool.******4. Problem & Major Incident Governance***** **Drive Problem Management governance by ensuring that every Major Incident (P1/P2) is formally documented, investigated, and accompanied by a thorough Root Cause Analysis (RCA).*** **Track the lifecycle of Problem tickets to ensure preventive measures are implemented by the respective technical teams.******5. Continuous Service Improvement (CSI) & Automation***** **Proactively audit routine governance, operational, and reporting tasks to identify inefficiencies.*** **Highlight and recommend automation use cases to streamline IT workflows, reduce manual toil, and improve data accuracy.******Required Skills***** ***Exceptional Communication:* *Strong written and verbal communication skills with a customer-first mindset.**** ***Technology Proficient:* *A basic, foundational understanding of IT infrastructure, software, Security, or networking concepts. SQL knowledge to generate customized reportings from the database.**** ***Analytical Mindset:* *Exceptional ability to look at data trends, ask the right questions, and identify the "why" behind the numbers.**** ***Team Player:* *Ability to collaborate effectively with both technical engineers and non-technical clients.**** ***ITIL Knowledge:* *Strong working knowledge of ITIL processes (Incident, Problem, Change, and Service Level Management). ITIL v3 or v4 Foundation certification is highly preferred.*****Job:**IT Support**Organization:**IT Solution Center**Schedule:**Full time**Employee Status:**Regular**Job Type:**Permanent contract**Job Posting Date:**2026-07-29*Join Us ! Being part of our team, you will join: - one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development - a multi-cultural environment that values diversity and international collaboration - more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth - a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development More information on Valeo: https://www.valeo.com*