Engineer - GISOCC IS Technology

Valeo Service; Chennai District; On-site; INR 500,000 - 800,000; Full time

Job summary

Valeo Service is seeking an IT Support professional to lead KPI reporting and governance across multiple IT domains. You will collate data from incidents, service requests, changes, and major incidents, and present strategic analyses to leadership.

Join a global automotive tech leader with a strong emphasis on IT governance, service catalog management, and continuous service improvement. This role offers a permanent contract and full-time schedule in a collaborative, multinational environment.

Qualifications

• Excellent communication skills with a customer-first mindset.
• Foundational understanding of IT infrastructure, software, security, or networking concepts.
• Strong analytical ability to interpret data trends and root causes.
• Team player who can collaborate with engineers and non-technical clients.
• ITIL knowledge and/or certifications (Foundation) preferred.

Responsibilities

• Formulate, track, and prepare KPIs related to incidents, service requests, changes, problems, and major incidents.
• Track SLA violations and provide root-cause analyses for trends.
• Design monthly IT governance presentations translating KPIs to strategic insights.
• Partner with Service Delivery Managers to review performance metrics.
• Ensure governance of Major Incident documentation and RCA follow-ups.
• Identify automation opportunities to improve IT workflows.

Skills

Communication

IT knowledge

Analytical mindset

Team collaboration

ITIL knowledge

SQL basics

Jira

Tools

JIRA

SQL

Job description

Engineer - GISOCC IS Technology跳至主要内容We are using cookies to help us give you the best experience of our site. However, by continuing to use the site without changing settings, you are agreeing to our use of cookies. By clicking "I Accept" on this banner, or using our site, you consent to the use of cookies unless you have disabled them. Click here to know how to disable it.# JOBSEngineer - GISOCC IS Technology page is loaded## Engineer - GISOCC IS Technology申请locations: Chennaitime type: Full timeposted on: 今天发布job requisition id: REQ2026078523Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.****Responsibilities********1. Performance Management & KPI Reporting***** **Formulate, track, and prepare comprehensive KPIs related to Incidents, Service Requests, Changes, Problems, and Major Incidents across all technology projects.*** **Compile and track Service Level Agreement (SLA) violations, gathering detailed justifications and root causes for any trend deviations or missed targets.*** **Design and deliver high-impact monthly IT Governance presentations for leadership, translating established KPIs and operational data into clear, strategic analysis.******2. Cross-Functional Coordination & Governance***** **Partner directly with domain-specific Service Delivery Managers and Coordinators (e.g., Security, Smart Office, Infrastructure, Cloud) to review performance metrics.*** **Lead analysis sessions to investigate discrepancies in KPI trends and ensure corrective actions are identified and assigned.******3. Service Catalog Management***** **Act as the safeguard of Service Levels from our IT Service Catalog.*** **Identify requirements for adding, modifying, or retiring services, and coordinate closely with the internal JIRA Administration team to ensure these changes are accurately mapped and reflected in the JIRA ticketing tool.******4. Problem & Major Incident Governance***** **Drive Problem Management governance by ensuring that every Major Incident (P1/P2) is formally documented, investigated, and accompanied by a thorough Root Cause Analysis (RCA).*** **Track the lifecycle of Problem tickets to ensure preventive measures are implemented by the respective technical teams.******5. Continuous Service Improvement (CSI) & Automation***** **Proactively audit routine governance, operational, and reporting tasks to identify inefficiencies.*** **Highlight and recommend automation use cases to streamline IT workflows, reduce manual toil, and improve data accuracy.******Required Skills***** ***Exceptional Communication:* *Strong written and verbal communication skills with a customer-first mindset.**** ***Technology Proficient:* *A basic, foundational understanding of IT infrastructure, software, Security, or networking concepts. SQL knowledge to generate customized reportings from the database.**** ***Analytical Mindset:* *Exceptional ability to look at data trends, ask the right questions, and identify the "why" behind the numbers.**** ***Team Player:* *Ability to collaborate effectively with both technical engineers and non-technical clients.**** ***ITIL Knowledge:* *Strong working knowledge of ITIL processes (Incident, Problem, Change, and Service Level Management). ITIL v3 or v4 Foundation certification is highly preferred.*****Job:**IT Support**Organization:**IT Solution Center**Schedule:**Full time**Employee Status:**Regular**Job Type:**Permanent contract**Job Posting Date:**2026-07-29*Join Us ! Being part of our team, you will join: - one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development - a multi-cultural environment that values diversity and international collaboration - more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth - a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development More information on Valeo: https://www.valeo.com*