Engineer - Datacenter Operations

browserstack; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

BrowserStack in Navi Mumbai seeks a proactive Datacenter Operations Engineer to manage Linux, macOS, and mobile fleets. You will support local lab infrastructure, perform OS-level troubleshooting, provisioning, and CLI-driven deployments.

The role emphasizes on-site work, networked rack infrastructure, incident tracking in Jira, and SOP/documentation via Confluence, with collaboration across global teams.

Qualifications

• Strong hands-on with Linux (Ubuntu/RHEL/Debian) and macOS, plus CLI-driven tasks.
• 2-4 years in IT operations, datacenter, or lab support roles.
• Business-level English communication for updates and collaboration.
• Experience managing mobile devices/tablets at scale in enterprise or lab settings.
• Solid understanding of IP networking, TCP/IP, and basic network concepts.

Responsibilities

• Linux, macOS & Mobile Infrastructure Management: Deploy, configure, monitor, and maintain endpoints, servers, and test rigs via CLI.
• Device onboarding, OS flashing/updates, and automated deployments for mobile & desktop platforms.
• Datacenter Operations & Networking: Manage rack infrastructure, cabling, Wi‑Fi APs, and PDUs; track environment metrics.
• Incident Management & Documentation: Track Level 2 tickets in Jira and document SOPs in Confluence; collaborate with global teams.
• Hardware Support & Vendor Coordination: Assist with rack/stack and hardware maintenance; supervise external vendors.

Skills

Linux & macOS

CLI proficiency

English communication

IT operations

Mobile device management

Networking basics

Tools

Jira

Confluence

Job description

Who are we and what do we do?

BrowserStack is the world's leading cloud-based software testing platform, empowering over 50,000 customers-including Amazon, Microsoft, Meta, and Google-to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers.

With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management-all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more -helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle.

Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing.

This is a full-time, work-from-office role with a required work-from-office presence five days a week.

Location: Navi Mumbai, Maharashtra, India (100% Onsite)

Role Overview

We are seeking a proactive Datacenter Operations Engineer with a strong background in operating systems, command-line management, and mobile/tablet infrastructure. In this role, you will support our Navi Mumbai datacenter and test lab infrastructure, with a primary focus on maintaining Linux , macOS , and mobile device fleets (Android & iOS) deployed in the environment.

Unlike traditional datacenter roles centered on server component replacement, this position heavily emphasizes OS-level troubleshooting, device provisioning, command-line operations, network connectivity, and mobile endpoint lifecycle management. You will work onsite in Navi Mumbai while collaborating closely with global engineering teams.

Key Responsibilities

1. Linux, macOS & Mobile Infrastructure Management

Deploy, configure, monitor, and maintain local Linux and macOS endpoints, server environments, and test rigs using command-line interface (CLI) utilities.

Manage, provision, and troubleshoot onsite mobile hardware fleets (Android smartphones, tablets, iPads, and iOS test platforms).

Perform device onboarding, OS flashing/updates, configuration resets, and script-driven automated deployments across mobile and desktop platforms.

Diagnose OS-level connectivity, permission, software installation, and performance issues on mobile devices and workstations.

2. Datacenter Operations & Networking

Manage physical rack infrastructure, including cabling (copper/fiber), Wi-Fi Access Points (APs), and Power Distribution Units (PDUs).

Perform daily environment inspections, monitoring rack temperatures, power draw, Wi-Fi signal/AP status, and physical port links.

Maintain structured inventory and tracking for all endpoint hardware, mobile devices, tablets, test bench rigs, and networking gear using asset tagging systems.

3. Incident Management & Documentation

Track, manage, and resolve Level 2 technical support tickets end-to-end within Jira , ensuring compliance with operational SLAs.

Create and update Standard Operating Procedures (SOPs), system build guides, and infrastructure workflows in Confluence .

Collaborate with global, cross-functional engineering teams to elevate platform-level software/network issues and implement fixes.

4. Secondary / As-Needed Hardware Support

Provide occasional, low-frequency assistance with standard rack-mount hardware rack/stack and basic cabling (heavy server component break‑fix is minimal for this role).

Escort and supervise external vendors for third-party facility, ISP, or hardware maintenance.

Required Qualifications & Skills

A) Core Requirements

Communication: Business‑level fluency in spoken and written English, with the ability to clearly articulate technical issues, write concise Jira updates, and collaborate seamlessly with global remote teams.

Experience: 2-4 years in IT operations, systems administration, or specialized datacenter/lab support roles.

Operating Systems & CLI: Strong hands‑on proficiency with Linux (Ubuntu/RHEL/Debian) and macOS , with proven ability to navigate systems, troubleshoot issues, and execute tasks efficiently via Command Line Interface (CLI).

Mobile Hardware & Management: Demonstrable experience managing and troubleshooting Android and iOS mobile devices/tablets at scale in an enterprise, testing, or lab setting.

Networking Basics: Solid understanding of IP networking, TCP/IP, V