Engineer Automation & Controls Service

ACG World; Maharashtra; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

ACG World is seeking an Engineer Automation and Control Service (pre-engineering) to provide technical support for aftermarket A&C developments and retrofit projects. The role includes IIOT implementation for retrofit machines and assisting the service team with software challenges.

The ideal candidate will handle online support, training for customers, and contribute to CAPA through technical insights on PLC/HMI/SCADA systems, with experience in Mitsubishi or Siemens environments.

Qualifications

• Experience with PLC/HMI/SCADA systems.
• Experience with IIOT implementations.
• Technical knowledge of Mitsubishi or Siemens PLCs.
• Knowledge of Zenon SCADA.
• Troubleshooting and failure analysis.
• Training customers.

Responsibilities

• Support software and IIOT development for automation projects.
• Execute upgrade projects at in-house locations or at customer sites.
• Provide online support and documentation for retrofit and AM projects.
• Train customers and service engineers.

Skills

PLC

HMI

SCADA

IIoT

Mitsubishi

Siemens

Tools

Zenon SCADA

Mitsubishi PLC

Siemens PLC

Job description

Organization Context

ACG is the world’s only integrated pharma manufacturing solutions company. We are headquartered in Mumbai, India. ACG has a presence in over 100 countries with its products and services that strive to provide world-class technology across multiple domains. We offer a complete range of solutions beginning with empty capsules; granulation and tablet coating; capsule filling; tabletting; packaging films; blister packing and carton packing to the end-of-line solutions and track and trace systems.

We have an opportunity in ACG Capsule / ACG Engineering / ACG Pharma Packaging / ACG Inspection of an Engineer Automation and control service (pre-engineering).

Position Title:

Employee Name:

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Grade:

M08/09

Department:

Location:

Reports to:

Reported by:

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Job Objective

Responsible for technical support to Aftermarket A&C developments, technical support to the service team for upgradation of retrofit projects, Critical software Challenges and creation of content for IIOT implementation for retrofit machines of the ACGE products portfolio.

Primary responsibilities

Strategic and planning

• Support HOD- Pre-Engineering Automation for software and IIOT development.
• Upgradation projects execution (In-house + At customer’s site).

Functional / Core

• Development support for engineering range of machines.
• Handling PLC, HMI, SCADA and servo-based systems developments and challenges post installation.
• Generate and support 21 CFR business.
• Responsible for On-line support for development and IIOT.
• Training to customer.
• Technical knowledge on Mitsubishi, Siemens or equivalent PLC, HMI and Zenon or equivalent SCADA.
• Trouble shooting.
• Failure analysis and corrective actions.
• Preparation of service report and online support reports.
• Analytical ability.
• Revenue generation for Aftermarket (e.g. upgradation, AMC, IIOT etc.).
• Evaluation of hardware and software solutions for retrofit upgradation projects and network integration.
• Modify & test project backups (PLC & SCADA).
• Support for IIOT and MIS Integration project.
• Support for testing, validation, and documentation process implementation.

Internal process

• Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC's through CRM platform.
• Integrate customer feedback with our existing business process and contribution in CAPA.
• Help in getting competitor information on products, markets, etc.
• Cross Knowledge sharing with internal team members.
• Hands on experience sharing to service engineers.
• Ability to train others.

Key Result Areas

• Customer Support for Software / PLC challenges.
• Focus on software developmental activates and IIOT business development.
• Standardization of software across machine product lines and adoption of Master’s for AM.

Key Interfaces

Internal Interfaces

External Interfaces