Engineer : After-Sales Service Support

Emotorad; Pune District; On-site; INR 420,000 - 560,000; Full time

Job summary

Emotorad is seeking an Engineer After-Sales Service Support to join our Pune team. The role focuses on supporting customers and dealers, handling warranty cases, diagnosing issues, and ensuring timely resolutions in an EV environment.

You will engage with product, quality, sales, and operations teams, perform basic product analysis, and maintain service records using MS Excel while learning dealership operations and service processes across B2B and B2C channels.

Qualifications

• B.Tech/B.E. in Mechanical, Electrical, or Electronics Engineering.
• Strong written and verbal communication skills.
• Fluency in English, Hindi, Marathi and Tamil.
• Basic understanding of e-bikes, batteries, motors, and EV components.
• Good problem-solving and analytical abilities.
• Basic proficiency in MS Excel and service data management.
• Customer-oriented approach with good interpersonal skills.
• Willingness to learn across technical, customer-facing, and dealer-facing responsibilities.
• Freshers or candidates with relevant experience in after-sales/service operations, automotive, EV, or two-wheeler service may be considered.

Responsibilities

• Handle and coordinate warranty claims from customers and dealers.
• Diagnose product-related issues and coordinate with relevant teams for timely resolution.
• Manage customer and dealer communication regarding service requests, technical concerns, and warranty cases.
• Support dealer network development and operations by assisting dealers with service-related requirements.
• Understand and support B2B and B2C after-sales service processes.
• Conduct basic product-level analysis and assist in identifying recurring issues.
• Support Root Cause Analysis (RCA) for product and service-related concerns.
• Maintain accurate service records, warranty data, and reports using MS Excel.
• Track service cases and ensure timely closure as per defined TATs.
• Coordinate with internal teams such as Product, Quality, Sales, and Operations for issue resolution.
• Support process improvement initiatives within the after-sales function.
• Willingness to learn dealership operations, process management, and customer handling.

Skills

Communication skills

MS Excel

Customer-oriented

Education

B.Tech/B.E. in Mechanical, Electrical, or Electronics Engineering

Tools

MS Excel

Job description

About the Role

We are looking for a technically sound and customer-focused Engineer After-Sales Service Support to join our team in Pune. The role will involve supporting customers and dealers, handling warranty cases, diagnosing product-related issues, and ensuring timely resolution of service concerns. The ideal candidate should have a basic understanding of e-bikes, batteries, and motors, along with strong communication skills and an eagerness to learn and grow in after-sales operations.

Key Responsibilities

• Handle and coordinate warranty claims from customers and dealers.
• Diagnose product-related issues and coordinate with relevant teams for timely resolution.
• Manage customer and dealer communication regarding service requests, technical concerns, and warranty cases.
• Support dealer network development and operations by assisting dealers with service-related requirements.
• Understand and support B2B and B2C after-sales service processes.
• Conduct basic product-level analysis and assist in identifying recurring issues.
• Support Root Cause Analysis (RCA) for product and service-related concerns.
• Maintain accurate service records, warranty data, and reports using MS Excel.
• Track service cases and ensure timely closure as per defined TATs.
• Coordinate with internal teams such as Product, Quality, Sales, and Operations for issue resolution.
• Support process improvement initiatives within the after-sales function.
• Willingness to learn dealership operations, process management, and customer handling.

What We're Looking For

• B.Tech/B.E. in Mechanical, Electrical, or Electronics Engineering.
• Strong written and verbal communication skills.
• Fluency in English, Hindi , Marathi and Tamil.
• Basic understanding of e-bikes, batteries, motors, and electric vehicle components.
• Good problem-solving and analytical abilities.
• Basic proficiency in MS Excel and service data management.
• Customer-oriented approach with good interpersonal skills.
• Willingness to learn and work across technical, customer-facing, and dealer-facing responsibilities.
• Freshers or candidates with relevant experience in after-sales/service operations, automotive, EV, or two-wheeler service may be considered.

Preferred Skills

• Exposure to B2B and B2C after-sales service.
• Basic understanding of warranty management and service processes.
• Experience or exposure to EV/e-bike, automotive, battery, or electrical products.
• Ability to coordinate with multiple stakeholders and manage service cases effectively.

Why Join Us?

This role offers an opportunity to build hands-on experience across technical support, warranty management, customer handling, dealer operations, and EV after-sales service, while working closely with cross-functional teams in a growing electric mobility organization.