Engineer - Advanced Support

Orange Business; Gurugram District; Hybrid; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Global opportunities

Flexible working hours

Professional development programs

Career growth and internal mobility

Health and well-being programs

Job summary

Join Orange Business to support backbone networks and deliver high-quality technical assistance. You will work with a global team to resolve complex proactive issues and react to incidents, driving customer satisfaction and network performance.

The role offers hybrid working arrangements, opportunities for professional development, and exposure to multinational teams across regions.

Qualifications

• University degree or equivalent experience in Computer, Telecommunications or Networking.
• Strong knowledge of OSI standards and core networking protocols.
• Hands-on troubleshooting across multiple networking technologies.

Responsibilities

• Provide next level technical support to backbone supervision centers for proactive backbone network issues.
• Assist with reactive incidents raised by global customer service centers and improve customer satisfaction.
• Contribute to network performance KPI targets and operational objectives.

Skills

IP-MPLS

IS-IS

OSPF

BGP4

M-BGP

NNI (Type A/B/C)

SDWAN

SDN

Segment Routing

Cisco IOS

Cisco Catalyst

Juniper Routers

NSO

VPN/IPsec

MPLS VPN provisioning

Education

University degree or equivalent in Computer/Telecommunications/Networking

Tools

NSO

Job description

Join us at Orange Business!.

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

mission / role purpose

• To provide next level technical support to backbone supervision centers by resolving low to medium complex proactive backbone network problems and contributing network performance business objectives
• To provide next level technical assistance on the reactive incidents raised by global customer service centers and contribute to targeted customer satisfaction.

key result / decision areas (outcomes)

• To gain and apply technical and soft skills as per individual objectives
• To achive functional KPI targets
• To contribute to customer satisfaction and Network Performance KPI targets

About You

knowledge and abilities

Excellent knowledge of communication standards and OSI/commercial protocols as follows:

Network Technologies – IP-MPLS, ISP (Open Transit) Netowrk, IMN Services , IS-IS, OSPF, BGP4, M-BGP, U-NNI, Type A/B/C NNI,

Basic understanding of SDWAN, SDN network and Segment Routing

• Professioanl level knowledge and hands on troubleshooting experience on more than one of the following technologies:
• CISCO ASR/IOS Routers /,
• Cisco Catalyst Switches
• Juniper Routers
• NSO and similar nerowrk orchestration tools
• Network & Service Provisioning of mpls VPN, IPsec, GRE and other IP services over internet/mpls.
• Excellent Analytical and trouble-shooting skills
• Good understanding of Telecom Service providers Networks and Services

Education, Qualifications, And Certifications

University degree or equivalent experience (Computer or Telecommunications or Networking)

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.