Network TAC Expert

Orange Business; Gurugram District; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Global opportunities

Flexible hybrid work environment

Professional development programs

Career growth opportunities

Well-being and inclusion initiatives

Job summary

Orange Business seeks an experienced Network Operations Specialist to support follow-the-sun backbone operations, addressing complex network problems and implementing high-impact changes on backbone infrastructure. The role requires adherence to change management and cross-team collaboration to improve service availability.

You will contribute to platform release management, incident root cause analysis, and automation initiatives while mentoring peers to enhance technical skills across multiple

Qualifications

• Extensive experience resolving backbone network issues and implementing complex changes.
• Ability to manage escalations with customer-facing teams and drive incident resolution.
• Strong knowledge of network provisioning, monitoring, and change management processes.

Responsibilities

• Provide expert level technical support to resolve complex network and service issues.
• Lead escalations with customers, providing updates and guidance to resolve problems.
• Drive crisis resolution and document escalation trends to improve metrics.
• Lead global lifecycle management projects and report progress to stakeholders.

Skills

IP-MPLS

BGP

OSPF

SDWAN

SDN

Network Troubleshooting

Automation

Tools

NSO

Python scripting

Ansible

Juniper

Cisco IOS

Job description

About Us

Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

Mission / Role purpose This role is to support follow the sun model operations for network B&R function. The role brings deeper technical experience in resolving high complex backbone network problems and implement pilot , high impact and complex changes on the backbone network infrastructure while demonstrating highest adherence to network change management procedures. It assists Network Advanced team members by enhancing team’s technical skills through domain management and contributing to targeted customer satisfaction and network performance business objectives. The role contributes to the platform release management projects and related transversal activities. It gives technical inputs to support root cause analysis for major network incidents and problems. Key Accountabilities

• Provide Expert level technical support to operations team to handle & resolve complex Network and Service issues.
• Manage Escalations through active engagement with customer facing entities, providing regular updates, participating in conference calls, extending technical support and guidance to customer facing teams to address customer technical queries.
• Participate & take a lead to resolve crisis situations.
• Identify, manage and record escalation trends and Keep track of all P1/P2 incidents, identify improvements and work closely with different operational teams for implementing it ensuring enhanced network & services availability to customers.
• Take lead to drive global technical life cycle management projects. Prepare project report and share project progress status report with stake holders.
• Take lead to drive automation initiatives to automate changes executed by operations.
• Participate & drive global Process improvement initiative – Incident, Change, Problem, Release & Vendor Management.
• Coach & Mentor team on process adherence.
• Ensure that functional operational KPI's are always meet and propose new KPIs to better manage our operational performance and efficiency
• Knowledge Management – enhance technical competency of team members in multiple domains.

About You

• Excellent and Hands-on knowledge of communication standards and OSI/commercial protocols as follows:

Network Technologies – IP-MPLS, ISP (Open Transit) Netowrk, IMN Services , IS-IS, OSPF, BGP4, M-BGP, U-NNI, Type A/B/C NNI,

• Excellent understanding of SDWAN, SDN network and Segment Routing
• Professioanl level knowledge and hands on troubleshooting experience on more than one of the following technologies:
• CISCO ASR/IOS Routers / Cisco Catalyst Switches
• Juniper Routers
• NSO and similar nerowrk orchestration tools
• Network & Service Provisioning of mpls VPN, IPsec, GRE and other IP services over internet/mpls.
• Excellent Analytical and trouble-shooting skills
• Basic project management skills
• Good understanding of Telecom Service providers Networks and Services
• Basic level understanding of LINUX/UNIX OPC platforms , Python , ANSIBLE scripting

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.