Engineer - Advanced Support

Orange Business; Gurugram District; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Global opportunities

Flexible work environment

Professional development

Career growth

Diversity & inclusion

Referral programs

Job summary

Orange Business in India is seeking a backbone network support engineer to resolve low to medium complex backbone issues and assist with reactive incidents reported by global service centers. You will identify congestion, plan capacity upgrades, and implement changes on the backbone infrastructure while following change management.

You will gain expertise through cross-functional collaboration, with training opportunities and a focus on customer satisfaction and network performance metrics.

Qualifications

• Excellent knowledge of communication standards and OSI/model protocols.
• Troubleshooting experience on backbone network platforms and services.
• Understanding of SDWAN/SDN concepts and routing protocols.

Responsibilities

• Provide next level technical support for global centers and backbone supervision centers.
• Identify congestion issues and coordinate with planning teams for capacity upgrades.
• Implement high impact changes on backbone infrastructure following change procedures.
• Generate technical incident reports for major network events.
• Provision IMN & OTI services over Orange OGN network.

Skills

Network troubleshooting

OSI model knowledge

Analytical thinking

Customer satisfaction focus

Tools

Cisco IOS

Juniper Routers

Cisco Catalyst

NSO

MPLS VPN

Job description

Job Description

Publication date : Oct 29, 2026, 12:00AM

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

• To provide next level technical support to backbone supervision centers by resolving low to medium complex proactive backbone network problems and contributing network performance business objectives
• To provide next level technical assistance on the reactive incidents raised by global customer service centers and contribute to targeted customer satisfaction.

key accountabilities

• Provide next level technical support for Global customer service centers and Backbone supervision centers by resolving low to medium complex backbone network problems referred to the team in an effective and timely manner keeping in view functional KPIs
• Identify Backbone network congestion issues and co-ordinate with Network planning and rollout teams to ensure timely capacity upgrades To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all backbone network platforms and services in Orange Business Services
• To implement assigned high impact and complex changes on the backbone network infrastructure while demonstrating highest adherence to network change management procedures
• Generate “Technical Incident Reports” for major network incidents and problems
• Provision IMN & OTI services( vpn, ipsec, internet etc.) over Orange OGN network

key result / decision areas (outcomes)

• Gain and apply technical and soft skills as per individual objectives
• Achieve functional KPI targets
• Contribute to customer satisfaction and Network Performance KPI targets

knowledge and abilities

• Excellent knowledge of communication standards and OSI/commercial protocols as follows:
• Network Technologies – IP-MPLS, ISP (Open Transit) Netowrk, IMN Services , IS-IS, OSPF, BGP4, M-BGP, U-NNI, Type A/B/C NNI,
• Basic understanding of SDWAN, SDN network and Segment Routing
• Professioanl level knowledge and hands on troubleshooting experience on more than one of the following technologies:
  CISCO ASR/IOS Routers /,
  Cisco Catalyst Switches
  Juniper Routers
  NSO and similar nerowrk orchestration tools
  Network & Service Provisioning of mpls VPN, IPsec, GRE and other IP services over internet/mpls.
  Excellent Analytical and trouble-shooting skills
  Good understanding of Telecom Service providers Networks and Services

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: Training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.

Requirements