Job Purpose
The incumbent is responsible to manage all aspects of Engineering Operations & Maintenance in JWC on a daily basis. Directs, coordinates and performs routine, preventive and emergency interior / exterior maintenance and repairs to obtain optimum efficiency of JWC operations. He/she is also responsible for overseeing Engineering team in JWC in the Engineering & maintenance activities while meeting required safety, hygiene and quality standards.
Job Accountabilities
- Complies with the Engineering standards in performing maintenance activities in Engineering Utility areas (FoH & BoH).
- Maximise maintenance team potential with a balanced focus on operations, guests, employee and owners satisfaction.
- Prioritize, plan, schedule, assign, and supervise PPM activities ensuring compliance with SLA/KPIs to ensure Asset is maintained as per the desired standards.
- Ability to work and handle shift operations involving attending to all Internal/External guest complaints.
- Support electrical/mechanical operations using SAP, including tracking, and maintaining data.
- Assist in implementing SAP-based processes for electrical maintenance and safety.
- Familiarity with SAP operations, particularly in asset management and maintenance tracking.
- Daily HLP analysis and strive towards continuous energy reduction by implementing innovative process and product improvement ideas.
- Conduct root cause analysis (RCA) for equipment failures and recommend corrective and preventative actions.
- Works closely with the Engineering HOD & Senior Managers to provide support in Engineering & Maintenance activities as and when required.
- Oversee the maintenance tasks, work orders and special projects ensuring timely completion.
- Maintain the physical appearance and operational efficiency of the property including physical, mechanical, electrical, plumbing etc.
- Operation & maintenance of all equipment related to Electrical, HVAC, Kitchen, Laundry, Plumbing, and Fire Safety in the assigned area.
- Ensure proper records keeping related to all plants and equipments for property including repair and service records.
- Prepare reports as required by all the internal customers, Business Head and Head of Engineering.
- Attend all Facility Management / Engineering meetings as required, passing on necessary information to the maintenance team in regular junior staff meetings.
- Perform daily and weekly inspections and countersign all reports.
- Ensure property, physical plant, safety equipment and work areas are maintained to highest standard and as per NBC and laid RIL guidelines.
- Establish and maintain department equipment, Engineering consumables and supply inventory levels appropriate to the property requirements
- Provide training to staff on supplies, inventory, maintenance and ordering procedures.
- Train engineering department staff on maintenance procedures and assists in repairs as required.
- Maintain, monitor and test emergency and security systems, features like Fire Alarm, CCTV, baggage scanners etc.
- Discuss with Business Head/Owners/Head of Department on maintenance status and inspection reports.
- Develop, implement and manage energy conservation programs for the property to minimise expenses.
- Coordinate with the equipment suppliers in consultation with central engineering for AMC and any outstanding issues.
- Ensure maintenance staff is wearing proper uniforms with name tag and upholds JWC grooming and hygiene standards.
- Responsible for quality service, meeting / exceeding financial goals, short- and long-term planning and day-to-day operations
Skills
- Ability to lead and mentor a team.
- Must be able to demonstrate strong leadership skills and lead by example.
- Professional appearance demeanour and conduct.
- Good knowledge of Microsoft Office and Windows-based computer applications.
- Able to work varied shifts including holidays and weekends
- Able to work in a high pressure, fast paced environment
- Advanced knowledge of building management/engineering with positive attitude, good communication skills and committed to delivering a high level of customer service
Qualifications
- Bachelors degree in electrical / mechanical engineering
Experience
- Minimum of 5 years maintenance experience and 2+ years supervisory or manager experience in Hospitality engineering/ Property management