Deputy Genaral Manager

goSTOPS Hospitality; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A leading hospitality company in Bengaluru seeks a Maintenance Head (Chief Engineer) to oversee the hotel's physical facilities and equipment maintenance. This role demands extensive experience in hotel maintenance, leadership skills, and compliance with safety regulations. Candidates must hold a degree in Engineering and have a guest-oriented mindset. The position requires on-site availability for emergencies and interaction with guests and management.

Qualifications

• Minimum 8–12 years of experience in hotel or facility maintenance.
• At least 3–5 years in a leadership role.
• Strong knowledge of hotel systems and sustainability initiatives.

Responsibilities

• Supervise and coordinate engineering and maintenance activities.
• Implement preventive maintenance programs for all systems.
• Ensure compliance with local building, fire, and safety regulations.
• Respond promptly to guest maintenance requests.

Skills

Leadership

Problem-solving

Communication

Technical expertise

Guest-oriented mindset

Education

Bachelor’s degree or Diploma in Mechanical / Electrical / Civil Engineering

Tools

Building Management Systems (BMS)

HVAC systems

Firefighting systems

Plumbing and electrical systems

Job description

Reports To: AVP Operations / Director of Operations

Position Overview

The Maintenance Head (Chief Engineer) is responsible for the overall maintenance and upkeep of the hotel’s physical facilities and equipment to ensure a safe, efficient, and well-maintained environment for guests and staff. This includes preventive and corrective maintenance of electrical, mechanical, HVAC, plumbing, and civil systems, while ensuring compliance with safety, statutory, and environmental standards.

Key Responsibilities

1. Operations & Maintenance

Supervise and coordinate all engineering and maintenance activities within the property.

Implement preventive and predictive maintenance programs for all systems (HVAC, ...)

Ensure timely repairs and minimize equipment downtime.

Monitor energy consumption and implement energy-saving measures.

Maintain high standards of cleanliness, order, and safety in all engineering areas.

2. Team Management

• Lead and manage the engineering team, including technicians and contractors.
• Develop training programs for staff to enhance technical skills and safety awareness.
• Prepare duty rosters and ensure adequate coverage for all shifts.
• Evaluate team performance and motivate employees to achieve departmental goals.

3. Budgeting & Cost Control

• Prepare and manage the engineering department’s annual budget.
• Control maintenance costs while maintaining quality and efficiency.
• Manage procurement of engineering materials, spare parts, and vendor contracts.

4. Compliance & Safety

• Ensure compliance with all local building, fire, and safety regulations.
• Maintain up-to-date documentation and records for statutory inspections (fire NOC, lift ...)
• Conduct periodic safety audits and risk assessments.
• Oversee environmental management systems and sustainability initiatives.

5. Project Management

• Plan and execute renovation, expansion, and capital projects.
• Liaise with architects, consultants, and contractors for project execution.
• Ensure projects are completed within timelines and budget.

6. Guest Service & Support

• Respond promptly to guest maintenance requests.
• Coordinate with front office and housekeeping to ensure guest satisfaction.
• Maintain a proactive approach to identifying and addressing potential issues.

Qualifications & Experience

• Bachelor’s degree or Diploma in Mechanical / Electrical / Civil Engineering.
• Minimum 8–12 years of experience in hotel or facility maintenance, with at least 3–5 years in a leadership role.
• Strong knowledge of hotel systems (BMS, HVAC, firefighting, plumbing, electrical, etc.).
• Experience with sustainability and energy management initiatives preferred.
• Familiarity with statutory compliance and safety protocols.
• Excellent leadership, problem-solving, and communication skills.
• Technical expertise & troubleshooting ability
• Leadership & team management
• Budgeting & cost control
• Safety & compliance focus
• Guest-oriented mindset

• On-site, with rotational availability 24/7 for emergencies.
• Interaction with guests, hotel management, vendors, and external authorities.